What is IBM watsonx Assistant?
IBM watsonx™ Assistant is a market-leading, conversational artificial intelligence platform designed to help you overcome the friction of traditional support and deliver exceptional experiences.
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
94 Plan to Renew
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love IBM watsonx Assistant?
Pros
- Efficient Service
- Helps Innovate
- Reliable
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Other Integrations
Natural Language Processing
Artificial Intelligence Engine
Workflow Processing
Personalized Service
Intent Extraction
Leads Generation
Learning and Adaptability
Vendor Capability Ratings
Quality of Features
Breadth of Features
Usability and Intuitiveness
Ease of IT Administration
Vendor Support
Ease of Implementation
Business Value Created
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Data Integration
Ease of Customization
IBM watsonx Assistant Reviews
Abhik B.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2022
A total comprehensive solution
Likeliness to Recommend
What differentiates IBM watsonx Assistant from other similar products?
Usability IBM Scalability provides excellent technical support. Pre-canned AI models are available.
What is your favorite aspect of this product?
After building the model and saving it, you can view all of the model's information in the "Model" section. It displays the accuracy, features, and evaluation results of the machine learning model.
What do you dislike most about this product?
What I believe is overlooked here is the amount of technical jargon. Some developers, like myself, want to go deep, and the simple tutorial can be a barrier. Sometimes the entire process is masked by a simple query, making it difficult to understand.
What recommendations would you give to someone considering this product?
Watson Assistant is for you if you want a simple and elegant chatbot implementation. All in one place, no programming required, simple deployment, and streamlined analytics.
Pros
- Security Protects
- Helps Innovate
- Reliable
- Trustworthy
Cons
- Slower Product Innovation
- Less Performance Enhancing
- Less Productive
- Role: Public Sector
- Industry: Government
- Involvement: End User of Application
Submitted Feb 2022
incredible support team
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Efficient Service
Bhuwan K.
- Role: Industry Specific Role
- Industry: Education
- Involvement: End User of Application
Submitted Jan 2022
Great features & somewhat affordable accordingly.
Likeliness to Recommend
What differentiates IBM watsonx Assistant from other similar products?
Suggestion box and great helping section
What is your favorite aspect of this product?
The AI and ML connection.
What do you dislike most about this product?
We can't use logic that much because it already did it at the backend
What recommendations would you give to someone considering this product?
Make backend less effective so that we can apply logic from our side effectively
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Unique Features