![HubSpot Service Hub Logo HubSpot Service Hub Logo](https://cdn-public.softwarereviews.com/production/logos/offerings/7799/large/hubspot_logo.png?1732028955)
![Award Winner Award Winner Product Badge](https://cdn0.softwarereviews.com/assets/software_reviews_shared/awards/emotional_footprint_awards_badge_2024-272f323694c96f38fb757df5e9a0ea552bb356a5129f64be6f11d53fb6c9bc98.png)
In Partnership With SelectHub
![](https://cdn-public.softwarereviews.com/production/favicons/offerings/7799/original/HubSpot_fav.png)
What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
Book a Free Demo Today!
See it in action with a free demo.
Click below to sign up on our partner's website.
In Partnership With SelectHub
HubSpot Service Hub Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on HubSpot Service Hub.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
97 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Fair
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Agent Scripting
Contact Center Integration
Customer Community Management
Customer Self Service Capabilities
Analytics and Reporting
Agent Collaboration
Multi Channel Support
Intelligent Search
Customer Service Workflow Management
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Vendor Support
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Also Featured in...
HubSpot Service Hub Reviews
Thomas W.
- Role: C-Level
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Jul 2024
Hubspot has helped us get to the next level!
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
The ease of use, implementation, and features available. It allows our entire team to see exactly what is going on as well as have clear communication across the company.
What is your favorite aspect of this product?
The simplicity of use, but the in-depth builds that can happen on the back end.
What do you dislike most about this product?
The cost of anything above starter is very expensive.
What recommendations would you give to someone considering this product?
Try the free version before paying.
Pros
- Reliable
- Saves Time
- Helps Innovate
- Continually Improving Product
Please tell us why you think this review should be flagged.
![](https://cdn-public.softwarereviews.com/production/profile_image/2180446/original/2180446.jpg?1720717144)
Christopher O.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
Great Updates Happening even better with more Hubs
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Its connectivity with other Hubs in HubSpot make a contact's journey from marketing to sales to service absolutely incredible.
What is your favorite aspect of this product?
Surveys inside of HubSpot are really helpful because it is very easy to help the sales and marketing team see how customers are feeling.
What do you dislike most about this product?
The ticketing updates can be very difficult to figure out and set up sometimes
What recommendations would you give to someone considering this product?
This is the most useful software when you have marketing and sales hub
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Apr 2024
Easy to use but lacks advanced reporting features
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Inspires Innovation
- Friendly Negotiation
Cons
- Less Efficient Service
- Less Effective Service
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2025 SoftwareReviews.com. All rights reserved.
![](https://cdn1.softwarereviews.com/assets/content_unlock/reports-d0a1b8a23d5d235930424484054608476db6fce6ef6a2b618571ec67f623c868.png)