GetResponse Customer Reviews 2024

GetResponse

8.4 /10

59 Reviews Write a Review

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What is GetResponse?

GetResponse is a comprehensive marketing software platform that helps you create content, boost sales, and increase traffic to your business online. Integrated email marketing, autoresponders, and landing pages let you automate essential tasks and launch effective marketing campaigns. Advanced analytics make it easy to track conversions, leads, and ROI, and learn what your customers want. Customizable template scenarios do the heavy lifting for you — no coding necessary.

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Awards & Recognition

GetResponse won the following awards in the Email Marketing category

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5 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

6 Top Rated Capabilities

5 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation

2022

GetResponse Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GetResponse.

88 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GetResponse?

1% Negative

0% Neutral

99% Positive

Pros

Reliable
Unique Features
Inspires Innovation
Respectful

Feature Ratings

Average 85

Auto-Responders

Campaign Management

Email Delivery

Email Templates

Segmentation

Content Authoring

Basic Reporting and Analytics

SPAM Compliance

A/B Testing

Sales Intelligence & Conversion Rates

Mobile Optimized

Vendor Capability Ratings

Average 85

Ease of Implementation

Breadth of Features

Quality of Features

Business Value Created

Vendor Support

Ease of Customization

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Also Featured in...

Marketing Automation - B2C

Score 8.3

View GetResponse in this category (opens in a new tab)

GetResponse Reviews

Jeff B.

Role: Sales Marketing
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2022

Good for newsletter style mailing

Likeliness to Recommend

8 /10

What differentiates GetResponse from other similar products?

The product is good for email newsletters

What is your favorite aspect of this product?

The drag and drop editor

What do you dislike most about this product?

The automation aspect

What recommendations would you give to someone considering this product?

For small businesses that are novice to email marketing

Pros

Respectful
Helps Innovate
Continually Improving Product
Trustworthy

Grace W.

Role: Operations
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

Setting up a campaign is super easy with it

Likeliness to Recommend

9 /10

What differentiates GetResponse from other similar products?

Their simple interface allows me to easily design bespoke capture pages and even entire sales sites for my offers. I almost forgot to mention how clean and well-organized their interface is. It's fantastic!

What is your favorite aspect of this product?

I like Rapid 24-hour assistance, usability, excellent email automation, and list management, no coding required, Pop-ups are now compatible with Studiopress, and mobile-friendly - users can view mobile rendering separately and easily make minor changes. It's also reasonably priced, and chat support is prompt and helpful.

What do you dislike most about this product?

Enabling the HTTP: referer option to view where our leads are being referred from is not as simple. For example, I have one capture page advertised in a variety of places and would like to see which one is generating leads.

What recommendations would you give to someone considering this product?

If I were to mention something positive, it would be that they have a lot of useful resources. The interface is easy to use, the dashboard helps understand what's going on, and the system can be scaled up when advanced automation, webinars, and advanced funnels are required.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Maria g.

Role: Information Technology
Industry: Utilities
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

A helpful tool in the growth of business

Likeliness to Recommend

9 /10

What differentiates GetResponse from other similar products?

GetResponse makes it much easier for me to reach out to additional users, and therefore the interaction grows. GetResponse also allows me to educate more consumers about changes to the product or service, which is a positive thing!

What is your favorite aspect of this product?

I enjoy how the dashboard and menu widgets can be customized. I like how I take a focused, sequential approach to marketing and selling digital products. I like how quickly and easily I can create a brand template and use snippets or the entire template in new emails I create. What's even better is the ease with which I can re-use successful emails I've already sent.

What do you dislike most about this product?

I believe it is an excellent email marketing solution, but I believe there are better landing page and website builder options. When we are experimenting with our templates in any way, GetResponse is best used on a desktop. When trying to move around blocks, either the desktop site on my iPad or the app on my phone or iPad is clumsy and often difficult.

What recommendations would you give to someone considering this product?

I found it really helpful in building a funnel communication strategy. Getresponse is the greatest tool. Similarly, before launching a new product or service, I can test it or advertise it to our previous and present customers. Here's why creating buyer or interested buyer lists is critical in consistent sales.

Pros

Trustworthy
Efficient Service
Inspires Innovation
Saves Time

GetResponse

What is GetResponse?

Company Details

Book a Free Demo Today!

Awards & Recognition

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

GetResponse Ratings

88 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love GetResponse?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Auto-Responders The ability to send an automated email to new contacts, interact when subscribers engage with previous emails, and auto-respond when they join a new list.

Campaign Management Email campaign management is a sequence of marketing efforts that contacts multiple recipients and are designed to reach out to subscribers at the best time.

Email Delivery The ability to send email to large number of recipients at-scale.

Email Templates The ability to create and curate email templates based off of approved brand standards.

Segmentation The ability to segregate mailing list based on criteria. Example, demographics, location, target market, existing or new customers.

Content Authoring The ability to create emails including body copy, ability to include graphics and test the content view.

Basic Reporting and Analytics The ability to measure metrics related to CRM/emails/campaigns.

SPAM Compliance The ability to actively manage compliance with spam-related legislation, for example, providing opt-out capabilities.

A/B Testing A/B or Split Testing allows marketing managers to compare and contrast two or more versions of the same piece of content to maximizing open, click and rates.

Sales Intelligence & Conversion Rates The ability to track conversion rates and ROI from email campaigns.

Mobile Optimized The ability to create email content that is easy to read on multiple platforms including mobile devices.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Marketing Automation - B2C

GetResponse Reviews

Jeff B.

Good for newsletter style mailing

Likeliness to Recommend

Pros

Grace W.

Setting up a campaign is super easy with it

Likeliness to Recommend

Pros

Maria g.

A helpful tool in the growth of business

Likeliness to Recommend

Pros

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Feature Ratings

Auto-Responders

Campaign Management

Email Delivery

Email Templates

Segmentation

Content Authoring

Basic Reporting and Analytics

SPAM Compliance

A/B Testing

Sales Intelligence & Conversion Rates

Mobile Optimized

Vendor Capability Ratings

Ease of Implementation

Breadth of Features

Quality of Features

Business Value Created

Vendor Support

Ease of Customization

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training