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GetResponse Logo
GetResponse

GetResponse

Composite Score
8.5 /10
CX Score
8.8 /10
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Category
GetResponse
8.5 /10

What is GetResponse?

GetResponse is a comprehensive marketing software platform that helps you create content, boost sales, and increase traffic to your business online. Integrated email marketing, autoresponders, and landing pages let you automate essential tasks and launch effective marketing campaigns. Advanced analytics make it easy to track conversions, leads, and ROI, and learn what your customers want. Customizable template scenarios do the heavy lifting for you — no coding necessary.

Company Details

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Awards & Recognition

GetResponse won the following awards in the Email Marketing category

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GetResponse Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GetResponse.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GetResponse?

1% Negative
0% Neutral
99% Positive

Pros

  • Reliable
  • Unique Features
  • Inspires Innovation
  • Altruistic

Feature Ratings

Average 86

Auto-Responders

89

Campaign Management

88

Dynamic Content

88

Email Templates

87

Email Delivery

87

Segmentation

86

Sales Intelligence & Conversion Rates

86

Basic Reporting and Analytics

85

A/B Testing

85

SPAM Compliance

84

Content Authoring

83

Vendor Capability Ratings

Average 85

Breadth of Features

88

Quality of Features

88

Ease of Implementation

87

Usability and Intuitiveness

87

Ease of Customization

86

Business Value Created

86

Vendor Support

86

Product Strategy and Rate of Improvement

84

Availability and Quality of Training

83

Ease of IT Administration

83

Ease of Data Integration

81

GetResponse Reviews

Frances C.

  • Role: Finance
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Really cool for automating email marketing

Likeliness to Recommend

8 /10

What differentiates GetResponse from other similar products?

We had already been in touch with their tech support to inquire whether they would allow us to deeply change the templates they currently had accessible, and they informed us that deep templates with more editing options would soon be widely available to help us more effectively with e-mail marketing activities. The thing that I found most surprising about the GetResponse platform is that it keeps its own interface incredibly clearer so that users can exploit its capabilities fully and efficiently. This is its unique feature and it enables people to use it easily without needing to explore it to its depth.

What is your favorite aspect of this product?

GetResponse does outperform most other email marketing solutions we have used before in terms of feature richness. We have all the tools necessary to automate email marketing chores and produce more interesting emails. This simple yet effective marketing system offers configurable landing pages, advanced automation, a variety of pre-built templates and patterns, and reporting tools.

What do you dislike most about this product?

Despite being a really great tool that outperforms its competitors and provides affordable plans, unfortunately, there are a few issues with the landing page builder that should be considered. First off, the UI is not very user-friendly; in fact, it is quite clumsy. Then, we must create separate landing page designs for mobile and desktop, which is a complete waste of our valuable time.

What recommendations would you give to someone considering this product?

GetResponse is a viable solution for all sales and marketing teams, small and large, delivering a much more convenient platform with a lot of opportunities to improve their leads. GetResponse is a smart alternative because it is an all-in-one solution that offers CRM features in addition to marketing tools, keeping the cost reasonable to meet the demands of any business.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Vincenzo S.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Incredibly flexible e-mail marketing tool

Likeliness to Recommend

10 /10

What differentiates GetResponse from other similar products?

It is not just one factor that makes GetResponse useful and user-friendly; rather, unlike competitors, it has a robust set of features and superior performance attributes that set it apart from them, which is why our entire team loves this system. This all-inclusive email marketing tool allowed us to build and send very interactive campaigns.

What is your favorite aspect of this product?

Because of its simplicity and flexibility of being tweaked to situations we really adore it. GetResponse also provides a hefty selection of campaign templates with the option to alter them to suit corporate requirements, making it even more attractive. Its ability to automate the entire marketing workflow is just astounding. This tool has made it possible for us to send more targeted campaigns.

What do you dislike most about this product?

Only the interface is consistently challenging to be using, and occasionally, changing the structure of the interface has a negative impact on the entire procedure and makes all features appear buried. I find the UX/UI to be very terrible. Simply put, it's challenging to utilize so routinely.

What recommendations would you give to someone considering this product?

If you're curious about how I feel about GetResponse, I'll have to say that it's both highly professional and beneficial to your company. This will enable you to increase the number of high-quality leads you receive while also greatly improving the recognition of your brand. This is capable of completely streamlining your e-marketing procedure.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Unique Features

Jeff B.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Good for newsletter style mailing

Likeliness to Recommend

8 /10

What differentiates GetResponse from other similar products?

The product is good for email newsletters

What is your favorite aspect of this product?

The drag and drop editor

What do you dislike most about this product?

The automation aspect

What recommendations would you give to someone considering this product?

For small businesses that are novice to email marketing

Pros

  • Respectful
  • Helps Innovate
  • Continually Improving Product
  • Trustworthy

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