What is Evolve IP CCaaS?
Provide a ‘WOW!’ customer experience with Evolve IP’s omnichannel contact center solution. Our integrated communications and contact center platform will be Purpose-Built® for your business with all of the features you need to run a world-class call center!
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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68 Likeliness to Recommend
83 Plan to Renew
72 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+75 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Evolve IP CCaaS?
Pros
- Efficient Service
- Fair
- Client's Interest First
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Screen Prompts
Workforce Management
Knowledge Management
Multi Channel Intake Integration
Call Scripting and Call Flow Management
Contact Center Analytics
Multi Channel Queue Management
Skills Based Routing
Call Recording
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Ease of IT Administration
Quality of Features
Vendor Support
Product Strategy and Rate of Improvement
Breadth of Features
Availability and Quality of Training
Business Value Created
Ease of Data Integration
Ease of Customization
Evolve IP CCaaS Reviews
- Role: Operations
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Apr 2020
Great customization and easy to use!
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Unique Features
- Role: Information Technology
- Industry: Government
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2020
This is a fantastic product that I would recommend
Likeliness to Recommend
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Efficient Service
- Role: Finance
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Apr 2020
Product Features delivers as promised ‘
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Cons
- Less Effective Service