What is Custify?
Custify is a Customer Success Platform engineered for B2B SaaS companies. The platform centralizes data from multiple systems into an intuitive dashboard, highlighting key KPIs and customer health scores. From flagging at-risk accounts to automating workflows, Custify enables you to proactively manage customer relationships, reduce churn, and maximize lifetime value. Designed for scalability, it's a dynamic solution that evolves with your business needs, freeing your Customer Success Managers to focus on high-impact, strategic activities.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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75 Likeliness to Recommend
95 Plan to Renew
70 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Custify?
Pros
- Appreciates Incumbent Status
- Helps Innovate
- Continually Improving Product
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Onboarding Workflow Management
Onboarding Portal
Customer Scorecards
Onboarding Collateral Management
CRM Integration
Account Health Tracking
Reporting and Analytics
Surveys and Polling
Centralized Note Taking
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Vendor Support
Business Value Created
Availability and Quality of Training
Ease of Implementation
Ease of Data Integration
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Customization
cover for SOCIAL
demo-1-Customer 363
demo-2.Customer health (1)
What is the Custify Portal and why every CS team should try it.
Why Customer 360 is essential for CS teams | Custify
Custify Reviews
Ryan T.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2023
Easy to use and has all the necessary features.
Likeliness to Recommend
What differentiates Custify from other similar products?
Extremely easy to use and doesn't have any unnecessary features that I will never use.
What is your favorite aspect of this product?
Building customer playbooks from start to finish based on many variables.
What do you dislike most about this product?
Lacks some features and functionality.
What recommendations would you give to someone considering this product?
Give it a go, and if you can't find what you need, reach out to the team. They will pass your feedback to the team and implement the feature ASAP. This has been the case for me serval times.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
Lucas C.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jul 2023
Highly recommend for small and emerging programs
Likeliness to Recommend
What differentiates Custify from other similar products?
Easy to self manage configurations. Integrations were quick to set up and maintain.
What is your favorite aspect of this product?
Customer health tracking was efficient to create and adjust.
What do you dislike most about this product?
Easy to learn product but the onboarding program lacked "expertise". They sold themselves as an organization that would help learn your business and provide benchmarks and best practices but in reality there was no real best practices provided.
What recommendations would you give to someone considering this product?
For the cost to value, it is a well worth investment.
Pros
- Friendly Negotiation
- Continually Improving Product
- Reliable
- Enables Productivity
Cons
- Less Effective Service
Özgün Ezgi A.
- Role: Industry Specific Role
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted Jul 2023
great team and product can be improved
Likeliness to Recommend
What differentiates Custify from other similar products?
probably the team and the place for improvement
What is your favorite aspect of this product?
playbooks
What do you dislike most about this product?
statistics view and configurations of it
What recommendations would you give to someone considering this product?
have a clear view of what features you need the most
Pros
- Respectful
- Includes Product Enhancements
- Trustworthy
- Acts with Integrity