Coveo Relevance Cloud Logo Award Winner Product Badge
Coveo Relevance Cloud Logo Award Winner Product Badge
Coveo Solutions Inc.

Coveo Relevance Cloud

8.1 /10
Category
Coveo Relevance Cloud
8.1 /10

What is Coveo Relevance Cloud?

Coveo's AI-powered search delivers the relevant experiences people expect in the new digital economy. Its SaaS-native, multi-tenant platform injects AI-powered search, recommendations, and personalization solutions into digital experiences, including workplace, ecommerce, service and website. Coveo Relevance Platform powers relevant interactions for hundreds of the world’s most innovative brands and is supported by a large network of global system integrators and implementation partners.

Company Details


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Awards & Recognition

Coveo Relevance Cloud won the following awards in the Enterprise Search category

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Coveo Relevance Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Coveo Relevance Cloud.

85 Likeliness to Recommend

1
Since last award

100 Plan to Renew

78 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Coveo Relevance Cloud?

4% Negative
9% Neutral
87% Positive

Pros

  • Efficient Service
  • Respectful
  • Client Friendly Policies
  • Security Protects

Feature Ratings

Average 84

Content Aggregation

87

Search Query Parsers

86

Multi Format Support

85

User interface for search/retrieval

85

Advanced/Faceted search

85

Content Analytics

84

Results Sorting

83

Processing and Indexing

82

Synonyms and Stemming

81

Optical Character Recognition

79

AI/Machine Learning

78

Vendor Capability Ratings

Average 79

Ease of IT Administration

83

Quality of Features

82

Vendor Support

81

Breadth of Features

81

Usability and Intuitiveness

80

Business Value Created

79

Ease of Implementation

79

Ease of Data Integration

78

Availability and Quality of Training

78

Product Strategy and Rate of Improvement

76

Ease of Customization

75

Coveo Relevance Cloud Reviews

Andy W.

  • Role: Information Technology
  • Industry: Government
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2021

Fantastic product with a team that is like family!

Likeliness to Recommend

10 /10

What differentiates Coveo Relevance Cloud from other similar products?

The personal approach they take when implementing and supporting the product. Your suggestions are important to them and they add those suggestions into the product.

What is your favorite aspect of this product?

The ability to customize how data is indexed and the unique experiences you can create for those that use the tool.

What do you dislike most about this product?

It has so many options and features that it’s hard to know which is the best choice for your source.

What recommendations would you give to someone considering this product?

Pilot the product and ask honest questions about how others use the tool. Start small but dream big.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jun 2021

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Saurabh S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2021

Easy to use and performance wise superb

Likeliness to Recommend

10 /10

What differentiates Coveo Relevance Cloud from other similar products?

Fast and efficient

What is your favorite aspect of this product?

Coveo indexing

What do you dislike most about this product?

Nothing as such

What recommendations would you give to someone considering this product?

Quality and fast performance

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Unique Features

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