What is Coveo Relevance Cloud?
Coveo's AI-powered search delivers the relevant experiences people expect in the new digital economy. Its SaaS-native, multi-tenant platform injects AI-powered search, recommendations, and personalization solutions into digital experiences, including workplace, ecommerce, service and website. Coveo Relevance Platform powers relevant interactions for hundreds of the world’s most innovative brands and is supported by a large network of global system integrators and implementation partners.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceCoveo Relevance Cloud Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Coveo Relevance Cloud.
85 Likeliness to Recommend
1
Since last award
100 Plan to Renew
78 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Coveo Relevance Cloud?
Pros
- Efficient Service
- Respectful
- Client Friendly Policies
- Security Protects
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Content Aggregation
Search Query Parsers
Multi Format Support
User interface for search/retrieval
Advanced/Faceted search
Content Analytics
Results Sorting
Processing and Indexing
Synonyms and Stemming
Optical Character Recognition
AI/Machine Learning
Vendor Capability Ratings
Ease of IT Administration
Quality of Features
Vendor Support
Breadth of Features
Usability and Intuitiveness
Business Value Created
Ease of Implementation
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Coveo Relevance Cloud Reviews
Sandeep V.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted May 2024
Perfect Saas based Search Solution !!
Likeliness to Recommend
What differentiates Coveo Relevance Cloud from other similar products?
Coveo offers a very rich documentation and support for implementation for an enterprise level search. The ease of implementation and OOTB features provided by Coveo save a lot of development cost. The product is very easy to learn and don't any specialised skillset. Basic javascript and HTML skills would be enough for implementation. On the product admin console, any website can be indexed with few clicks - with or without sitemap. Coveo offers wide range of analytics reports and multiple ML models to enhance user experience for end users.
What is your favorite aspect of this product?
There are multiple features - but my favorite is ML models and OOTB analytics reporting, which help business drive the keywords and help take necessary improvement decisions
What do you dislike most about this product?
I would not say I completely dislike but all good features comes with a Cost - which is bit expensive for a small & medium size organization.
What recommendations would you give to someone considering this product?
This is an awesome enterprise level search product, suitable for any organization where a feature rich search (facets, Dynamic navigation, sorting, pagination etc.) is required to be implemented promptly on multiple websites, without much involvement from development team. Any modifications to the implementation are very be easy to do and rollout. The Coveo support team is very very responsive and effective to answer any queries during implementation..
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Sonu Kumar S.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: IT Development, Integration, and Administration
Submitted May 2024
Light & Easy to integrate and customize
Likeliness to Recommend
What differentiates Coveo Relevance Cloud from other similar products?
We are using Coveo search instead of internal salesforce search on our partner and community portal, as Coveo provides more flexibility and configuration to customize the search behavior.
What is your favorite aspect of this product?
Easy to integrate, add source, I am not sure about reports but heard of it from team. Along with this it provides many common search configuration similar to other seach apps
What do you dislike most about this product?
Nothing at this moment. So far liked this product.
What recommendations would you give to someone considering this product?
Yeah, its a good to try and use. The best part is its very easy to configure.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Abhay J.
- Role: Sales Marketing
- Industry: Education
- Involvement: End User of Application
Submitted Jan 2024
Great Product
Likeliness to Recommend
What differentiates Coveo Relevance Cloud from other similar products?
It's highly customizable and feature-rich
What is your favorite aspect of this product?
Customizability
What do you dislike most about this product?
The interface of the admin console is not so friendly
What recommendations would you give to someone considering this product?
Go for it!
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Efficient Service
