What is Constant Contact?

Powerful email marketing made easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals.

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Awards & Recognition

Constant Contact won the following awards in the Email Marketing category

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Constant Contact Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Constant Contact.

87 Likeliness to Recommend

1
Since last award

90 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Constant Contact?

8% Negative
5% Neutral
87% Positive

Pros

  • Security Protects
  • Respectful
  • Client Friendly Policies
  • Reliable

Feature Ratings

Average 84

Email Delivery

90

Auto-Responders

86

Campaign Management

86

SPAM Compliance

85

Basic Reporting and Analytics

85

Email Templates

83

Contact Database

83

Segmentation

83

Surveys and Polling

83

Content Authoring

83

Sales Intelligence & Conversion Rates

82

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

86

Ease of IT Administration

84

Ease of Data Integration

84

Product Strategy and Rate of Improvement

84

Quality of Features

83

Usability and Intuitiveness

83

Availability and Quality of Training

82

Ease of Customization

80

Vendor Support

79

Breadth of Features

79

Constant Contact Reviews

Pam V.

  • Role: Operations
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

Easy to use, drag and drop.

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

Constant Contact is an easy way to keep in touch with your clients, while celebrating their successes.

What is your favorite aspect of this product?

The ease of use with the drag and drop features. It's also easy to maintain branding colors and fonts.

What do you dislike most about this product?

I like everything about it.

What recommendations would you give to someone considering this product?

I would definitely try Constant Contact to track your customers' major interests and priorities.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Michelle M.

  • Role: Sales Marketing
  • Industry: Recreation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Easy to use, ideal for small firm

Likeliness to Recommend

6 /10

What differentiates Constant Contact from other similar products?

little expense as compared to others

What is your favorite aspect of this product?

very easy to you, my teenager can do it!

What do you dislike most about this product?

do not dislike anything

What recommendations would you give to someone considering this product?

still a great no-nonsense stand-by for powerful email campaigns

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Cons

  • Less Efficient Service
  • Less Effective Service
  • Less Caring

Linda Z.

  • Role: Operations
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2023

Do not settle for a lower tier product

Likeliness to Recommend

6 /10

What differentiates Constant Contact from other similar products?

They are more professional and dynamic

What is your favorite aspect of this product?

The reporting and distribution

What do you dislike most about this product?

The cost is the hardest part

What recommendations would you give to someone considering this product?

Take your time and compare all the benefits

Pros

  • Enables Productivity
  • Unique Features
  • Efficient Service
  • Effective Service

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