In Partnership With SelectHub
What is Constant Contact?
Powerful email marketing made easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals.
Company Details
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In Partnership With SelectHub
Constant Contact Ratings
Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
1
Since last award
90 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Constant Contact?
Pros
- Security Protects
- Respectful
- Client Friendly Policies
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Email Delivery
Auto-Responders
Campaign Management
SPAM Compliance
Basic Reporting and Analytics
Email Templates
Contact Database
Segmentation
Surveys and Polling
Content Authoring
Sales Intelligence & Conversion Rates
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Quality of Features
Usability and Intuitiveness
Availability and Quality of Training
Ease of Customization
Vendor Support
Breadth of Features
Also Featured in...
Marketing Automation - B2C
Score 8.8
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Marketing Automation - B2B
Score 8.8
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Marketing Platforms - Midmarket
Score 8.2
View Constant Contact in this category (opens in a new tab)
Customer Relationship Management - Midmarket
Score 8.1
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Constant Contact Reviews
Pam V.
- Role: Operations
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted Oct 2023
Easy to use, drag and drop.
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
Constant Contact is an easy way to keep in touch with your clients, while celebrating their successes.
What is your favorite aspect of this product?
The ease of use with the drag and drop features. It's also easy to maintain branding colors and fonts.
What do you dislike most about this product?
I like everything about it.
What recommendations would you give to someone considering this product?
I would definitely try Constant Contact to track your customers' major interests and priorities.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Michelle M.
- Role: Sales Marketing
- Industry: Recreation
- Involvement: End User of Application
Submitted Oct 2023
Easy to use, ideal for small firm
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
little expense as compared to others
What is your favorite aspect of this product?
very easy to you, my teenager can do it!
What do you dislike most about this product?
do not dislike anything
What recommendations would you give to someone considering this product?
still a great no-nonsense stand-by for powerful email campaigns
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Cons
- Less Efficient Service
- Less Effective Service
- Less Caring
Please tell us why you think this review should be flagged.
Linda Z.
- Role: Operations
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted Sep 2023
Do not settle for a lower tier product
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
They are more professional and dynamic
What is your favorite aspect of this product?
The reporting and distribution
What do you dislike most about this product?
The cost is the hardest part
What recommendations would you give to someone considering this product?
Take your time and compare all the benefits
Pros
- Enables Productivity
- Unique Features
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.
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