What is Constant Contact?
Powerful email marketing made easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals.
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
95 Plan to Renew
89 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Constant Contact?
Pros
- Respectful
- Client Friendly Policies
- Enables Productivity
- Trustworthy
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Collaboration
Marketing Management
Analytics and Reporting
Activity and Workflow Management
Mobile
Telephony and Call Center Management
Customer Service Management
Account and Contact Management
Sales Management
Lead Management
Quote Contract and Proposal
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Ease of Data Integration
Availability and Quality of Training
Ease of IT Administration
Quality of Features
Usability and Intuitiveness
Vendor Support
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Also Featured in...
Marketing Automation - B2C
Score 8.8
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Marketing Automation - B2B
Score 8.7
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Email Marketing
Score 8.6
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Marketing Platforms - Midmarket
Score 8.1
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Constant Contact Reviews
DEANN B.
- Role: Information Technology
- Industry: Not for Profit
- Involvement: End User of Application
Submitted Aug 2023
Excellent Marketing Tool
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
Constant Contact can create a website, register for event, send out mass marketing emails...there is so many things one can do with Constant Contact. Not many other marketing tools can say that.
What is your favorite aspect of this product?
I love how east Constant Contact is to use. You can create an email anyway you want, and it looks great on a PC or mobile.
What do you dislike most about this product?
Customer service isn't too easy to work with. They do provide many articles to help answer questions, but sometimes that isn't enough and it's difficult to get someone who can assist.
What recommendations would you give to someone considering this product?
Get it-it's an all for one tool for marketing, through a website, emails, registration, etc...For many companies this one tool would be all you need.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Maddie M.
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Aug 2023
Features disappoint, but it is easy to use.
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
It is easy to use
What is your favorite aspect of this product?
The ease of use
What do you dislike most about this product?
The lack of customization options
What recommendations would you give to someone considering this product?
If you neeed it for very basic uses, constant contact is your product.
Pros
- Security Protects
- Helps Innovate
- Enables Productivity
- Trustworthy
Cons
- Slower Product Innovation
- Less Performance Enhancing
- Vendor's Interest First
David G.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Leader or Manager
Submitted Aug 2023
Great communication tool for your customers!
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
Constant Contact is very feature-rich, and yet it stays very easy to use on all that it offers.
What is your favorite aspect of this product?
Anything you need it to do as far as marketing or communication with your customers/clients it can do very well. It overcomes spam limitations so that your emails get delivered.
What do you dislike most about this product?
There a lot of features that go unused for our purpose so perhaps having a cheaper version that is more ala carte would be nice.
What recommendations would you give to someone considering this product?
If you are looking for a good customer communication tool look no further.
Pros
- Continually Improving Product
- Trustworthy
- Unique Features
- Effective Service