What is ClientSuccess?
ClientSuccess is customer success software that helps you build relationships that last. The platform helps SaaS companies manage customers, reduce churn & maximize revenue.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
100 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ClientSuccess?
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Account Health Tracking
Customer Scorecards
Centralized Note Taking
Onboarding Collateral Management
CRM Integration
Onboarding Portal
Onboarding Workflow Management
Surveys and Polling
Reporting and Analytics
Vendor Capability Ratings
Breadth of Features
Vendor Support
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Product Strategy and Rate of Improvement
Ease of IT Administration
Availability and Quality of Training
Quality of Features
Ease of Customization
Ease of Data Integration
ClientSuccess Reviews
Alejandro S.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jul 2023
Amazing tool for high touch, deep engagement CS
Likeliness to Recommend
What differentiates ClientSuccess from other similar products?
Enterprise focused, amazing dashboard, great tools to personalize and track client risk and success, great flows to create playbooks for different stages, evolving landscape and ease of integrations with outside tools
What is your favorite aspect of this product?
The formulas to calculate client risk and success and how those are customizable and incorporate objective and subjective data points. Helps predict Churn and be more proactive
What do you dislike most about this product?
The integrations with third party tools, when I used it and launched, where not great
What recommendations would you give to someone considering this product?
It's a tool best suited for high touch scenarios so not anscaled CS team. Have your data clean and ready when integrating so your inputs into CS are client and useful
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Isaac C.
- Role: Information Technology
- Industry: Technology
- Involvement: Initial Implementation
Submitted Jul 2023
An easy to use solution for customer success
Likeliness to Recommend
What differentiates ClientSuccess from other similar products?
Clientsuccess is easier to use, set up, and administer. Also clientsuccess often has the higher quality features customers are looking for,
What is your favorite aspect of this product?
I really like the ease of set up and implementation of the product so it prevent bottlenecks in terms of integration with our processes.
What do you dislike most about this product?
The quality is great, but the features seem very generic as if you could find them in many similar software services.
What recommendations would you give to someone considering this product?
If you are looking for a product that provides ease of set up and implementation along with quality features then clientsuccess isn't a bad place to start. However, if you are looking for something with more of a breadth of features, automation, and potentially with higher quality then it wouldn't be a bad idea to shop around a bit more.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Saves Time
Bruno F.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jul 2023
Customer "Pulse" is invaluable for our org!
Likeliness to Recommend
What differentiates ClientSuccess from other similar products?
It's flashy and engaging UI is simply amazing. Easy to use and filled with great features that just WORK. It is specially great when compared to other "market leaders" that have a cluttered UI that is nowhere near as friendly as ClientSuccess.
What is your favorite aspect of this product?
Customer Pulse is the best for me. This has been a game changer for us to be able to keep track of our relationship to our end users and have that historical data available any time.
What do you dislike most about this product?
It's lack of integration with Jira for project management. The Customer Journey aspect of it within the platform is really basic and more often than not, not all that useful. Teams that leverage Jira pro customer onboarding and/or journey management will most likely NOT use it in ClientSuccess AT ALL.
What recommendations would you give to someone considering this product?
Integration with JIRA and the ability to send emails from within the platform are a must have!
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Effective Service
