What is Cisco Webex Support?
Cisco Webex Support is a dynamic platform for remote technical support. It provides real-time support and customer service to customers anywhere in the world. Decrease call times, get faster resolutions, and reduce overall costs.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
2
Since last award
100 Plan to Renew
77 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Cisco Webex Support?
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Efficient Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Audit Management
Augmented Reality Remote Assistance
Attended and Unattended Remote Access
Remote Control
Remote Support
Web & Desktop Conferencing
Intelligence Reports
Real User Monitoring
Discovery
Role-Based Access Controls
Vendor Capability Ratings
Quality of Features
Breadth of Features
Business Value Created
Ease of IT Administration
Ease of Customization
Usability and Intuitiveness
Vendor Support
Product Strategy and Rate of Improvement
Ease of Data Integration
Availability and Quality of Training
Ease of Implementation
Cisco Webex Support Reviews
Vimal K.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2024
average product to use compared to others
Likeliness to Recommend
What differentiates Cisco Webex Support from other similar products?
security as its done with collaborations with cisco poroducts like collaboration cloud and encryptions
What is your favorite aspect of this product?
security, smooth remote access,
What do you dislike most about this product?
UI/UX functionality of the product
What recommendations would you give to someone considering this product?
i would suggest to use other product like anydesk which is much more user friendly and cost effective
Pros
- Acts with Integrity
- Helps Innovate
- Trustworthy
- Efficient Service
Cons
- Slower Product Innovation
Primo G.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2024
it easy to use and user friendly
Likeliness to Recommend
What differentiates Cisco Webex Support from other similar products?
for its robust remote support capabilities, including real-time chat, file transfer, and remote control and also for its integration with the broader Cisco Webex platform and emphasis on security make it a comprehensive and secure solution for providing efficient and reliable remote support to our organization.
What is your favorite aspect of this product?
For its remote support and real time file transfer.
What do you dislike most about this product?
the price its a bit high and some features are not working very well.
What recommendations would you give to someone considering this product?
It will give you an option to easily transfer and do a remote support real time.
Pros
- Continually Improving Product
- Effective Service
- Respectful
- Altruistic
Rituja N.
- Role: Finance
- Industry: Banking
- Involvement: End User of Application
Submitted Dec 2023
great performance & efficient assistance
Likeliness to Recommend
What differentiates Cisco Webex Support from other similar products?
Cisco Webex Support differentiates itself from other similar products by providing remote access to a user's computer, not just an app, without granting administrative permissions. This feature makes it a valuable tool for technical support personnel
What is your favorite aspect of this product?
My Favorite aspect about Cisco Webex Support is it provides a dynamic platform for remote technical support, offering features such as speedy support for workers or customers, live chat, video conferencing, and remote desktop control
What do you dislike most about this product?
I dislike the limited number of users and occasional audio/video quality issues
What recommendations would you give to someone considering this product?
It is essential to explore remote access and support tools that can effectively address your organization's requirements for real-time support, user limitations, audio/video quality, and security.
Pros
- Performance Enhancing
- Helps Innovate
- Continually Improving Product
- Reliable