What is Buffer?
A better way to manage social media for your business. Buffer makes it easy to manage your business's social media accounts. Schedule posts, analyze performance, and collaborate with your team — all in one place.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
1
Since last award
91 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Buffer?
Pros
- Efficient Service
- Reliable
- Trustworthy
- Effective Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Social Media Channel Integration Outbound
Campaign Execution
Social Moderation and Workflow Management
Social Post Archival
Social Media Channel Integration Inbound
Dashboards and Visualization
Social Response Management
Social Asset Management
Trend Analysis
Contextual Analysis
Sentiment Analysis
Vendor Capability Ratings
Ease of Implementation
Ease of Data Integration
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Business Value Created
Ease of Customization
Availability and Quality of Training
Vendor Support
Product Strategy and Rate of Improvement
Breadth of Features
Buffer Reviews
Heather T.
- Role: Consultant
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jun 2021
I've been using Buffer for years & been very happy
Likeliness to Recommend
What differentiates Buffer from other similar products?
I've tried the majority of other social media management and posting products out there, I like the ease of use and the easy interface. I suggest it to many clients and connections when discussion comes up about a favorite product to use.
What is your favorite aspect of this product?
The browser integration button, so if I come across news or articles of interest the ability to put the url right into my publishing queue or post it now without having to seperate login to another platform.
What do you dislike most about this product?
I have rarely had issues with the product, support has always been extremely helpful and quick about any issues or glitches, Every publishing app I've tested has the occasional glitch. Buffer is no different but have had significantly less glitches.
What recommendations would you give to someone considering this product?
I always recommend try out a a few different platforms, use the one you find most cost effective but also the one you find easiest to use and work with. I always recommend Buffer as one to try among a few others as I personally find it meets both of those criteria, but people tend to want to find that out for themselves.
Pros
- Enables Productivity
- Caring
- Saves Time
- Respectful
Gemma R.
- Role: C-Level
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted Jun 2021
Easy to use. Intuitive
Likeliness to Recommend
What differentiates Buffer from other similar products?
It is easy and intuitive
What is your favorite aspect of this product?
It is Visual and easy
What do you dislike most about this product?
Nothing that I dislike
What recommendations would you give to someone considering this product?
Try the free version first to see if it match your expectations
Pros
- Reliable
- Effective Service
- Acts with Integrity
- Performance Enhancing
Abhilash D.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jun 2021
Amazing SocialMedia Automation tool for small team
Likeliness to Recommend
What differentiates Buffer from other similar products?
Ease of use, integrations, and transperancy
What is your favorite aspect of this product?
Automation with social media account and scheduling
What do you dislike most about this product?
No option to connect RSS content feeds
What recommendations would you give to someone considering this product?
Highly recommended
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Effective Service