What is BigCommerce?
BigCommerce is an advanced, reliable platform designed to grow revenue and optimize operations. Customize your site, manage shipping and payments, and list your products on Amazon, eBay, and Facebook with the BigCommerce platform.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
97 Plan to Renew
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love BigCommerce?
Pros
- Reliable
- Respectful
- Security Protects
- Altruistic
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Order Portal
Payment Processing
Order Management
Catalog Management
Content Localization
Reporting and Analytics
Content Management
Retargeting Capabilities
Microsite Management
Predictive Recommendations
Integrated Search
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Vendor Support
Ease of Data Integration
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Customization
Availability and Quality of Training
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BigCommerce Reviews
Micah J.
- Role: C-Level
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted May 2021
Great e-commerce platform!
Likeliness to Recommend
What differentiates BigCommerce from other similar products?
It integrated with Square POS and also allows for hemp/cbd sales. The free templates are customizable enough to not look free.
What is your favorite aspect of this product?
How easy it is to upload and manage products. Making changes is very quick and simple as well.
What do you dislike most about this product?
A couple features I would like are in a higher priced package but the price doesn’t justify the upgrade where I’m at now.
What recommendations would you give to someone considering this product?
Try it! Play around with it and really see how easy it is to add and manage your products.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Mandy M.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: Business Leader or Manager
Submitted May 2021
Great features and online support
Likeliness to Recommend
What differentiates BigCommerce from other similar products?
Many extra features that are standard and not as added plugins with other platforms.
What is your favorite aspect of this product?
Ease of use to update and make changes and the online support is amazing - well done team! Great features and they always keep updated on current market changes and notify you accordingly.
What do you dislike most about this product?
Paying in USD when our AUD is so weak!
What recommendations would you give to someone considering this product?
Great for anyone that does not have a lot of technical info as the online support is always great and really helpful. For anyone needing different pricing levels eg customers and wholesalers, this can be set up automatically in the customer category and no extra software is needed like in many other platforms.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Toby M.
- Role: Sales Marketing
- Industry: Electronics
- Involvement: End User of Application
Submitted May 2021
great product, comes with many features
Likeliness to Recommend
What differentiates BigCommerce from other similar products?
Easy to use backend; comes with many features and integrations to expand the functionality
What is your favorite aspect of this product?
integrate with many useful third-party apps to improve functionality
What do you dislike most about this product?
need more shipping and payment customization
What recommendations would you give to someone considering this product?
take a trial to test it out and understand if it suits your business needs.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy