What is Aircall?
Call center software made for modern teams. No technical consultants or complex gadgets required. A computer, a headset, and an internet connection are all you need to start talking today.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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83 Likeliness to Recommend
1
Since last award
93 Plan to Renew
2
Since last award
77 Satisfaction of Cost Relative to Value
4
Since last award
Emotional Footprint Overview
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Aircall?
Pros
- Fair
- Reliable
- Friendly Negotiation
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Call Recording
Multi Channel Intake Integration
Call Scripting and Call Flow Management
Workforce Management
Ticket Management
Skills Based Routing
Multi Channel Queue Management
Screen Prompts
Contact Center Compliance Management
Contact Center Analytics
Knowledge Management
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Ease of IT Administration
Quality of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Business Value Created
Availability and Quality of Training
Ease of Customization
Vendor Support
Aircall Reviews
Maria M.
- Role: Operations
- Industry: Retail
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2021
It will grow and will become a great solution
Likeliness to Recommend
What differentiates Aircall from other similar products?
They have a competitive price and the setup is so easy. Also, their Customer Care department is so cool.
What is your favorite aspect of this product?
Their Customer Service and the easiness of the tool setup
What do you dislike most about this product?
They have some connection problems sometimes and it could affect to the calls quality, but they fix it so fast. Also, the have a lack of features, even they are working on them and will develop them with a clear roadmap.
What recommendations would you give to someone considering this product?
If you want a small call center with auto management, Aircall will help you a lot.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy