What is Aircall?
Call center software made for modern teams. No technical consultants or complex gadgets required. A computer, a headset, and an internet connection are all you need to start talking today.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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83 Likeliness to Recommend
1
Since last award
93 Plan to Renew
2
Since last award
77 Satisfaction of Cost Relative to Value
4
Since last award
Emotional Footprint Overview
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Aircall?
Pros
- Fair
- Reliable
- Friendly Negotiation
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Call Recording
Multi Channel Intake Integration
Call Scripting and Call Flow Management
Workforce Management
Ticket Management
Skills Based Routing
Multi Channel Queue Management
Screen Prompts
Contact Center Compliance Management
Contact Center Analytics
Knowledge Management
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Ease of IT Administration
Quality of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Business Value Created
Availability and Quality of Training
Ease of Customization
Vendor Support
Aircall Reviews
Jennifer L.
- Role: Information Technology
- Industry: Not for Profit
- Involvement: End User of Application
Submitted Mar 2024
Good value for money
Likeliness to Recommend
What differentiates Aircall from other similar products?
Ease of use
What is your favorite aspect of this product?
IVR. Reliable inbound and outbound telephony system.
What do you dislike most about this product?
Analytics could improve but overall good value for money
What recommendations would you give to someone considering this product?
Only buy the licences you need/ will use daily
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Stephanie M.
- Role: Operations
- Industry: Retail
- Involvement: End User of Application
Submitted Jan 2024
Tremendous, Powerful and Stable SDRs GURU
Likeliness to Recommend
What differentiates Aircall from other similar products?
It offers seamless integration with most CRM tools, in our case Salesforce CRM. It's easy to implement on most companies Infrastructures as it is available on most Operating systems including Mac OS, Window, Android and Linux
What is your favorite aspect of this product?
I love its stability and flexibility. Even at low network bandwidth, it works just perfect. I can customise it to run in the background and only use it when need be allowing me to still be productive other tasks when there's low call traffic.
What do you dislike most about this product?
Number configuration is not as intuitive as it should be.
What recommendations would you give to someone considering this product?
For companies looking for a powerful SDRs Solution, Aircall is a great choice to get the job done.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: C-Level
- Industry: Other
- Involvement: End User of Application
Submitted Dec 2023
Reliable Technology Hub
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing