Adobe Systems

Adobe Experience Manager

7.6 /10

What is Adobe Experience Manager?

It’s a comprehensive content management solution for building websites, mobile apps, and forms. And it makes it easy to manage your marketing content and assets.

Company Details

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Awards & Recognition

Adobe Experience Manager won the following awards in the Enterprise Content Management - Enterprise category

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1 Top Rated Capabilities

0 Top Rated Features

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Adobe Experience Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Experience Manager.

81 Likeliness to Recommend

1
Since last award

95 Plan to Renew

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Experience Manager?

3% Negative

11% Neutral

86% Positive

Pros

Respectful
Security Protects
Fair
Reliable

Feature Ratings

Average 79

Metadata Management

Search

Collaboration

File Conversion

ECM Document Management

Mobile

Workflow Process Automation

File Approvals Esignatures

Access Permissions Management

Ediscovery Audit Trail

Capture Channels

Vendor Capability Ratings

Average 80

Availability and Quality of Training

Product Strategy and Rate of Improvement

Quality of Features

Business Value Created

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Customization

Vendor Support

Also Featured in...

Content Marketing

Score 8.1

View Adobe Experience Manager in this category (opens in a new tab)

Digital Asset Management

Score 8.1

View Adobe Experience Manager in this category (opens in a new tab)

Digital Experience - Enterprise

Score 8.0

View Adobe Experience Manager in this category (opens in a new tab)

Adobe Experience Manager Reviews

Meaghan L.

Role: C-Level
Industry: Other
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Jan 2024

Easy to use

Likeliness to Recommend

2 /10

What differentiates Adobe Experience Manager from other similar products?

The quality

What is your favorite aspect of this product?

How realible it is

What do you dislike most about this product?

How it can be hard to use

What recommendations would you give to someone considering this product?

To do your research

Pros

Helps Innovate
Reliable
Performance Enhancing
Unique Features

Cons

Less Transparent
Vendor's Interest First

Claire A.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

Simplified content management for everyone

Likeliness to Recommend

9 /10

What differentiates Adobe Experience Manager from other similar products?

It's as if our complex project requirements are flawlessly met by a high-tech command center. The capabilities it provides have been really helpful for our marketing team in terms of demographic and user preference targeting.

What is your favorite aspect of this product?

Now that all of our teams are on the same page, AEM has completely changed the way we manage digital projects. It's the digital equivalent of a manager who keeps our content distribution organized and consistent. The channels of communication for our projects have been improved, and it is now considerably easier to keep a consistent brand voice across all of our endeavors.

What do you dislike most about this product?

Having said that, everything isn't peachy. First of all, people who aren't part of the marketing team may find its complexity to be extremely intimidating. Additionally, smaller projects may find it challenging to justify the investment due to the cost.

What recommendations would you give to someone considering this product?

When it comes to targeted marketing, AEM has been invaluable. The interface with Adobe Suite has made the work flow efficient, and handling web-content has been effortless.

Pros

Continually Improving Product
Reliable
Enables Productivity
Efficient Service

Joel J.

Role: Sales Marketing
Industry: Manufacturing
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2023

Great product for large enterprise

Likeliness to Recommend

9 /10

What differentiates Adobe Experience Manager from other similar products?

The scalability and ease of usage across multiple stakeholders differentiates AEM from other products in the market. Not to mention the full Adobe suite on offer including Analytics

What is your favorite aspect of this product?

Analytics from the AEM

What do you dislike most about this product?

UI is not easy for beginners.

What recommendations would you give to someone considering this product?

Use it only if your business is running at a large scale that requires such an advanced product as AEM

Pros

Reliable
Trustworthy
Transparent
Security Protects

Adobe Experience Manager

What is Adobe Experience Manager?

Company Details

Need Assistance?

Awards & Recognition

Adobe Experience Manager Ratings

81 Likeliness to Recommend

1 Since last award

95 Plan to Renew

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+81 Net Emotional Footprint

How much do users love Adobe Experience Manager?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Search The system can search an entire body of a document for a keyword or phrase.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

File Conversion You can convert files from given types to other formats within the ECM system (e.g. from Word to PDF).

ECM Document Management Includes lifecycle management, access and permissions, and ability to administer, view, create, edit, and delete content assets.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Workflow Process Automation The extent to and ease of which actions within the system can be configured to be performed automatically

File Approvals Esignatures Ability to capture approvals by the ECM system as part of a workflow

Access Permissions Management The granularity of user-access controls that can be configured in the ECM system

Ediscovery Audit Trail The extent to which files and file histories are tracked & ability to manage files en masse for the purposes of legal proceedings

Capture Channels Variety of ways a file can be ingested into the ECM system

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Content Marketing

Digital Asset Management

Digital Experience - Enterprise

Adobe Experience Manager Reviews

Meaghan L.

Easy to use

Likeliness to Recommend

Pros

Cons

Claire A.

Simplified content management for everyone

Likeliness to Recommend

Pros

Joel J.

Great product for large enterprise

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Metadata Management

Search

Collaboration

File Conversion

ECM Document Management

Mobile

Workflow Process Automation

File Approvals Esignatures

Access Permissions Management

Ediscovery Audit Trail

Capture Channels

Vendor Capability Ratings

Availability and Quality of Training

Product Strategy and Rate of Improvement

Quality of Features

Business Value Created

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Customization

Vendor Support