Adobe Systems

Adobe Analytics

8.6 /10

98 Reviews Write a Review

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What is Adobe Analytics?

It might be a campaign that’s underperforming. Or you need to know which content will inspire your customer. Maybe you just want time to look for the insights that really matter — the ones only you can find. Whatever the challenge — from basic web tracking to creating a culture of insight where data is infused into every action on every team — Adobe Analytics can help.

Company Details

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Awards & Recognition

Adobe Analytics won the following awards in the Website Analytics category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

1 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

3 Top Rated Capabilities

2 Top Rated Features

2023

Adobe Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Analytics.

87 Likeliness to Recommend

99 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Analytics?

1% Negative

4% Neutral

95% Positive

Pros

Respectful
Efficient Service
Helps Innovate
Effective Service

Feature Ratings

Average 83

Device and Browser Analytics

Audience Segmentation

Customer Value Analysis

Data Visualization

Social Media Analytics

Customer Journey Modelling

Paid Search Integration

Conversion Analysis

Audience Demographics

Search Engine Optimization

API Framework

Vendor Capability Ratings

Average 82

Business Value Created

Ease of Customization

Breadth of Features

Quality of Features

Ease of Data Integration

Ease of Implementation

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Also Featured in...

Product Analytics

Score 8.5

View Adobe Analytics in this category (opens in a new tab)

Customer Intelligence

Score 8.1

View Adobe Analytics in this category (opens in a new tab)

Voice of the Customer

Score 8.1

View Adobe Analytics in this category (opens in a new tab)

Adobe Analytics Reviews

Robert G.

Role: Information Technology
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

This tool provides a top-level view of web traffic

Likeliness to Recommend

9 /10

What differentiates Adobe Analytics from other similar products?

Adobe Analytics reveals the movements of visitors and how they use the site. It examines user actions, favored pages, and paths to conversion. The tool identifies the pages with the most clicks, which helps improve content. It also charts user journeys, highlighting areas where conversions occur. The tool analyzes user sessions to uncover engagement patterns. Finally, it maps the flow of users through the website, revealing trends in navigation. Adobe Analytics monitors user interactions to enhance understanding, allowing personalized dashboards for focused analysis. It streamlines reporting by generating reports automatically.

What is your favorite aspect of this product?

This transforms raw data into actionable insights, guiding Analyst-Developers in refining user experiences. Real-time analytics ensure developers have access to the latest data for swift decision-making. Compatible with many platforms, Adobe Analytics enables the analysis of data from different sources.

What do you dislike most about this product?

However, there are limitations to its real-time reporting features, and it can benefit from expanding integration options with other Adobe Creative Cloud tools. By addressing these shortcomings, marketers, and analysts can derive richer insights and foster more agile and data-driven digital strategies.

What recommendations would you give to someone considering this product?

To this end, we recommend that Analyst-Developers consider Adobe Analytics as a valuable tool for navigating the complex waters of web development. The capacity to interpret digital footprints, combined with practical insights, gives it significant value in designing web applications that prioritize the user experience. Adobe Analytics smoothly syncs with other Adobe Creative Cloud products, promoting a unified digital environment. Adobe Analytics refreshes data in real-time, providing immediate knowledge of user conduct. It uses predictive analytics to help predict user trends.

Pros

Helps Innovate
Reliable
Enables Productivity
Efficient Service

Emily S.

Role: Sales Marketing
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Fantastic product

Likeliness to Recommend

8 /10

What differentiates Adobe Analytics from other similar products?

Adobe Analytics leverages machine learning and AI for predictive analytics, helping businesses anticipate trends and make proactive decisions.

What is your favorite aspect of this product?

: Adobe Analytics offers advanced features, including predictive analytics, machine learning, and data workbench, for in-depth analysis and insights

What do you dislike most about this product?

: It can be challenging to learn and set up Adobe Analytics for users without prior experience in web analytics or the Adobe ecosystem.

What recommendations would you give to someone considering this product?

Evaluate your budget and business needs before investing in Adobe Analytics. If your budget is limited, you may want to explore more cost-effective alternatives.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Vipul C.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2023

Great for detailed analytics

Likeliness to Recommend

9 /10

What differentiates Adobe Analytics from other similar products?

In comparison to Google analytics, Adobe analytics provide detailed analysis.

What is your favorite aspect of this product?

Custom evars and props which can be triggered on website activity.

What do you dislike most about this product?

Bad help section

What recommendations would you give to someone considering this product?

Good to have.

Pros

Helps Innovate
Continually Improving Product
Reliable
Unique Features

Adobe Analytics

What is Adobe Analytics?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Adobe Analytics Ratings

87 Likeliness to Recommend

99 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Adobe Analytics?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Device and Browser Analytics Capture and summarize device and browser information.

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Customer Value Analysis Predicts customer lifetime value based on past conversions.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Social Media Analytics Captures information on social signals from popular services (Twitter, Facebook, LinkedIn etc.).

Customer Journey Modelling The ability to effectively model and display customer behaviors or journeys through multiple channels and touchpoints.

Paid Search Integration Integrates with popular search advertising services (i.e. AdWords) and can make predictive recommendations around areas like keywords.

Conversion Analysis The ability to capture and analyze conversion (transaction) data and conversion paths from the web or associated channels.

Audience Demographics The ability to capture, analyze and display customer demographic/firmographic data from different channels.

Search Engine Optimization Provides targeted recommendations for improving and optimizing a page for organic search rankings (i.e. via A/B testing or multivariate testing).

API Framework Move data to and from the platform and other customer interaction applications (i.e. Marketing Automation) with ease.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Also Featured in...

Product Analytics

Customer Intelligence

Voice of the Customer

Adobe Analytics Reviews

Robert G.

This tool provides a top-level view of web traffic

Likeliness to Recommend

Pros

Emily S.

Fantastic product

Likeliness to Recommend

Pros

Vipul C.

Great for detailed analytics

Likeliness to Recommend

Pros

Most Popular Adobe Analytics Comparisons

Google Analytics

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Mouseflow

Hotjar

Elastic Observability

Feature Ratings

Device and Browser Analytics

Audience Segmentation

Customer Value Analysis

Data Visualization

Social Media Analytics

Customer Journey Modelling

Paid Search Integration

Conversion Analysis

Audience Demographics

Search Engine Optimization

API Framework

Vendor Capability Ratings

Business Value Created

Ease of Customization

Breadth of Features

Quality of Features

Ease of Data Integration

Ease of Implementation

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration