Ada Customer Reviews 2024 | SoftwareReviews

Ada

7.1 /10

What is Ada?

Move beyond basic conversations and provide highly personalized interactions that help customers update information, upgrade their accounts, take advantage of targeted offers, make purchases on their own and so much more.

Company Details

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Awards & Recognition

Ada won the following awards in the Chatbots category

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2 Top Rated Capabilities

3 Top Rated Features

2023

0 Top Rated Capabilities

1 Top Rated Features

2022

2021 Data Quadrant Gold Medalist

2021

Ada Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Ada.

84 Likeliness to Recommend

3
Since last award

92 Plan to Renew

8
Since last award

82 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Ada?

3% Negative

4% Neutral

93% Positive

Pros

Helps Innovate
Continually Improving Product
Caring
Respectful

Feature Ratings

Average 79

Scheduled Availability

Application Programming Interface

Integration With CRM

Leads Generation

Workflow Processing

Multi-channel

Personalized Service

Learning and Adaptability

Voice or Text Input

Knowledgebase

Natural Language Processing

Vendor Capability Ratings

Average 79

Ease of Implementation

Business Value Created

Vendor Support

Usability and Intuitiveness

Ease of Data Integration

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Breadth of Features

Product Strategy and Rate of Improvement

Ada Reviews

Shrinivas K.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Machine Interaction

Likeliness to Recommend

8 /10

What differentiates Ada from other similar products?

Ada has enabled a way for organizations to reduce workload on customer support teams by using Ada to create virtual robots which can interact and help their customer

What is your favorite aspect of this product?

Once the FAQs and knowledge base is determined Ada uses smart algorithms and starts to generate automatic responses based on the available data

What do you dislike most about this product?

At times Ada starts giving out generic responses for few queries and there is not much flexibility to override these responses

What recommendations would you give to someone considering this product?

A must have tool the reduce the burden on the support staff and also reduce the item taken for the customers to get responses for their queries

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Unique Features

Kirithikaa S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

Saving customer's time

Likeliness to Recommend

9 /10

What differentiates Ada from other similar products?

Ada helps in the responding promptly for known queries from customers and help them reach out to the corresponding documentation or help them out with the task

What is your favorite aspect of this product?

It analyses thee query of the customer and responds automatically instead of searching for specific keywords

What do you dislike most about this product?

the customer side of response options are limited unless a support personnel is looped in

What recommendations would you give to someone considering this product?

Helps in saving time of customers fro simple questions and also helps reduce load on the support staff

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Diego S.

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2021

Great product with growing pains

Likeliness to Recommend

7 /10

What differentiates Ada from other similar products?

Integrations. We ended up going with Ada, because it had a clean integration with Zendesk Chat.

What is your favorite aspect of this product?

Support. The team at Ada has been integral to our success and implementation.

What do you dislike most about this product?

Customization. It's one of the ugliest bots on the marketplace.

What recommendations would you give to someone considering this product?

Consider your options and understand that whatever product you end up choosing, the more complex, the more likely certain aspects of the product will fail. Vendors might not align with your needs as a consumer.

Pros

Trustworthy
Respectful
Helps Innovate
Reliable

Cons

Vendor Friendly Policies
Vendor's Interest First
Under Delivered

Ada

What is Ada?

Company Details

Need Assistance?

Awards & Recognition

2021 Data Quadrant Gold Medalist

Ada Ratings

84 Likeliness to Recommend

3 Since last award

92 Plan to Renew

8 Since last award

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love Ada?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ada Reviews

Shrinivas K.

Machine Interaction

Likeliness to Recommend

Pros

Kirithikaa S.

Saving customer's time

Likeliness to Recommend

Pros

Diego S.

Great product with growing pains

Likeliness to Recommend

Pros

Cons

3
Since last award

8
Since last award

Feature Ratings

Scheduled Availability

Application Programming Interface

Integration With CRM

Leads Generation

Workflow Processing

Multi-channel

Personalized Service

Learning and Adaptability

Voice or Text Input

Knowledgebase

Natural Language Processing

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Vendor Support

Usability and Intuitiveness

Ease of Data Integration

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Breadth of Features

Product Strategy and Rate of Improvement