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Emotional Footprint Awards 2024

Backup and Availability


SoftwareReviews names Rubrik Cloud Data Management, Acronis Cyber Protect, Hornetsecurity VM Backup, Microsoft Azure Backup, Veeam Data Platform, and Zerto Platform as Backup and Availability Emotional Footprint Award Winners.


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Backup and Availability

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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30+ pages

Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Rubrik

Rubrik Cloud Data Management

Rubrik simplifies backup and recovery for virtualized and physical environments. Eliminate backup software by integrating data orchestration, catalog management, and deduplicated storage into a single, scale-out fabric.

9.2

CX Score

CX
Score

+94

Net Emotional Footprint

Net Emotional
Footprint

89

Value Index

VALUE INDEX

1% Negative 95% Positive
Badge Winner
64Reviews

Acronis

Acronis Cyber Protect

Acronis Cyber Protect integrates full-stack anti-malware protection and comprehensive endpoint management with advanced backup and recovery capabilities for physical and virtual workloads, endpoints, and structured and unstructured data, whether on-premises, in the cloud, or in hybrid clouds. It also integrates patch management, vulnerability assessments, URL filtering, and AI-powered hard drive failure detection.

9.1

CX Score

CX
Score

+90

Net Emotional Footprint

Net Emotional
Footprint

88

Value Index

VALUE INDEX

2% Negative 92% Positive
Badge Winner
138Reviews

Hornetsecurity

Hornetsecurity VM Backup

Hornetsecurity VM Backup is a fast, affordable, high performance backup solution, specially developed for small and mid-market businesses. We’ve cut the waste and hassle to give you an agile, streamlined solution that is easy to implement, feature-rich, with outstanding support as part of the package.

9.0

CX Score

CX
Score

+95

Net Emotional Footprint

Net Emotional
Footprint

90

Value Index

VALUE INDEX

0% Negative 95% Positive
Badge Winner
28Reviews

Microsoft Corporation

Microsoft Azure Backup

Protect your data with a cloud-based backup as a service Keep your data in Azure and on-premises safe. Backup supports VMware and Hyper-V virtual machines running on Linux and Windows, as well as physical Windows Servers.

8.9

CX Score

CX
Score

+88

Net Emotional Footprint

Net Emotional
Footprint

86

Value Index

VALUE INDEX

3% Negative 91% Positive
Badge Winner
164Reviews

Hewlett-Packard Enterprise

Zerto Platform

Zerto Platform is a data replication software that assists in data recovery in both private and public clouds. Zerto brings together everything that’s required to keep your infrastructure protected in a single, simple, and scalable cloud data management and protection platform. Zerto, a Hewlett Packard Enterprise company, empowers customers to run an always-on business by simplifying the protection, recovery, and mobility of on-premises and cloud applications. Zerto’s cloud data management and protection platform eliminates the risks and complexity of modernization and cloud adoption across private, public, and hybrid deployments.

8.9

CX Score

CX
Score

+97

Net Emotional Footprint

Net Emotional
Footprint

92

Value Index

VALUE INDEX

0% Negative 97% Positive
Badge Winner
70Reviews

Veeam

Veeam Data Platform

Veeam is the leader in Backup solutions that deliver Cloud Data Management. Veeam provides a single platform for modernizing backup, accelerating hybrid cloud and securing your data. With 365,000 + customers worldwide, including 81% of the Fortune 500 and 66% of the Global 2,000.

8.7

CX Score

CX
Score

+84

Net Emotional Footprint

Net Emotional
Footprint

86

Value Index

VALUE INDEX

3% Negative 87% Positive
Badge Winner
82Reviews

Other Evaluated Vendors


Kaseya Limited

Datto SIRIS

A fully featured platform for backup, recovery, and business continuity for local, virtual, and Cloud environments.

8.5

CX Score

CX
Score

+95

Net Emotional Footprint

Net Emotional
Footprint

86

Value Index

VALUE INDEX

0% Negative 95% Positive
32Reviews

Veritas

Backup Exec

Backup Exec gives you simple, complete backup and recovery protection for your business—to cover all data wherever it resides.

8.4

CX Score

CX
Score

+89

Net Emotional Footprint

Net Emotional
Footprint

87

Value Index

VALUE INDEX

1% Negative 90% Positive
72Reviews

Barracuda Networks

Barracuda Backup

Barracuda Backup makes it easier and more cost-effective than ever for you to protect all your data from cyber criminals, natural disasters, hardware failures, and more. Physical, virtual, cloud, and SaaS — a single, integrated solution keeps all your data safe.

8.3

CX Score

CX
Score

+89

Net Emotional Footprint

Net Emotional
Footprint

86

Value Index

VALUE INDEX

3% Negative 92% Positive
59Reviews

MSP360

MSP360 Managed Backup

MSP360 Managed Backup (MBS) (formerly Cloudberry Lab) is an easy-to-use backup solution for Managed Service Providers and IT departments that require a centralized license and job management, monitoring, and reporting. MBS allows you to leverage AWS, Microsoft Azure, Backblaze B2, and Wasabi cloud storage to drive more revenue and deliver best-in-class data protection to your customers.

8.2

CX Score

CX
Score

+97

Net Emotional Footprint

Net Emotional
Footprint

87

Value Index

VALUE INDEX

0% Negative 97% Positive
21Reviews

Vembu

BDRSuite

Vembu is a leading player in the Backup and Disaster Recovery market for Small/Medium Businesses, Enterprise Businesses, and Service Providers. Vembu's flagship offering - BDRSuite - is a Comprehensive and Cost-Effective Backup and Disaster Recovery Solution designed to protect data across Data Center/Private Cloud (VMware, Hyper-V, Windows, Linux, Applications & Databases), Public Cloud (AWS), SaaS Application (Microsoft 365, Google Workspace), and Endpoints (Windows, Mac). Our solutions are extremely affordable and ideal for businesses of any size. Businesses can save up to 70% on backup costs using BDRSuite compared to the Industry Leader.

8.2

CX Score

CX
Score

+78

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

4% Negative 82% Positive
33Reviews

OpenText Corporation

OpenText Data Protector

OpenText Data Protector standardizes and consolidates backups across multiple platforms. It provides secure, comprehensive backup protection for business-critical data and applications whether virtual, physical, or online in the cloud.

7.7

CX Score

CX
Score

+87

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

3% Negative 90% Positive
36Reviews

Commvault Systems

Commvault Cloud

Introducing Commvault® Cloud Powered by Metallic® AI: Meet the cyber resilience platform built for the hybrid enterprise. Commvault Cloud delivers true cloud cyber resilience while ensuring the fastest recovery. It’s the ultimate weapon against ransomware.

7.6

CX Score

CX
Score

+83

Net Emotional Footprint

Net Emotional
Footprint

86

Value Index

VALUE INDEX

5% Negative 88% Positive
26Reviews

VMware, Inc.

VMware Live Recovery

Discover the industry-leading disaster recovery software to enable application availability and mobility across sites in private cloud environments with policy-based management, non- disruptive testing and automated orchestration.

7.5

CX Score

CX
Score

+82

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

3% Negative 85% Positive
37Reviews

Veritas

Veritas NetBackup

Data is growing rapidly and becoming more fragmented across many clouds and virtual environments. Unified data protection is the only way your IT organization can deliver required Service Levels while limiting cost and risk, regardless of whether data resides on-premises or in the cloud.

7.5

CX Score

CX
Score

+76

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

7% Negative 83% Positive
30Reviews

IBM

IBM Storage Protect

IBM Storage Protect™ provides comprehensive data resilience for physical file servers, virtual environments, and a wide range of applications. Organizations can scale up to manage billions of objects per backup server. Clients can reduce backup infrastructure costs with built-in data efficiency capabilities and the ability to migrate or copy data to tape, public cloud services, and on-premises object storage. IBM Storage Protect can also store IBM Storage Protect Plus data, allowing companies to take advantage of their existing investment for long-term data retention and disaster recovery.

7.1

CX Score

CX
Score

+81

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

4% Negative 85% Positive
53Reviews

Arcserve

Arcserve Backup

As the world’s most experienced provider of backup and disaster recovery solutions, for 35 years we’ve been solving the challenges of IT teams by bringing innovation, ambition, and countless hours of iteration to the solutions they rely on to keep businesses running smoothly. In the process, we’ve redefined the way companies protect their data – the very foundation of modern business in an era where immediate access to critical systems and applications is key to business continuity and essential to continuing growth and success.

6.9

CX Score

CX
Score

+74

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

5% Negative 79% Positive
111Reviews

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