December 24, 2020 AI Registers: Finally, a Tool to Increase Transparency in AI/ML
Transparency, explainability, and trust are pressing topics in AI/ML today. While much has been written about why these are important and what organizations should do, no tools to help implement these principles have existed – until now.
December 18, 2020 Buying Software? Here's How to Negotiate
In the market for software? Learn why it's important to have multiple vendors at the negotiation table.
December 18, 2020 DRYiCE: RunBook Automation That Could Possibly Change the World
The growth of AI and workflow automation is crucial to the success of any digital transformation strategy. Learn how DRYiCE's iAutomate can help provide "zero-touch" automation.
December 17, 2020 UCaaS in 2021: The Top Three Trends
This note highlights the top three trends to watch for in the 2021 UCaaS market.
December 02, 2020 What Will 2021 Look Like for Software Marketing and Sales Teams?
How can software marketing and sales teams win in 2021? Learn how emotions affect software buying habits and how to build better customer relationships.
December 02, 2020 Six Tips on Managing Your Software Vendor Relationship
A great relationship with your software provider delivers both value and immediate results. These key tips will help you make the best of your partnership.
December 01, 2020 Alcatel-Lucent Enterprise Releases Q3 Report
On November 17, 2020, Alcatel-Lucent Enterprise (ALE) released its Q3 report. While ALE saw increased revenue for its cloud solutions (especially for its UCaaS offering Rainbow), the overall picture was dampened by further global lockdowns and summer breaks.
December 01, 2020 Briefing: BlueJeans by Verizon
On October 29, 2020, Verizon briefed on BlueJeans’ product vision and direction. This note outlines the new and upcoming features that users can expect from BlueJeans for the rest of 2020 and into 2021. However, with the table stakes margin for features rapidly increasing in the web conferencing marketspace, BlueJeans’ new features are less a way to stand out from the crowd and more as a necessity to keep up.
December 01, 2020 Briefing: Cisco Webex Legislate
On November 5, 2020, Cisco briefed on its upcoming virtual legislative session tool Webex Legislate. With a range of features that governing bodies around the globe have desired throughout the extent of the pandemic, Webex Legislate surely becomes the must-have tool for conducting virtual and hybrid sessions – especially if an agency is already leveraging Cisco products.
November 25, 2020 How to Stop Leaving Software CapEx on the Table With Agile and DevOps
Traditional accounting practices are tailor made for waterfall project management. Organizations that have transitioned to the use of standing product teams using Agile and DevOps need to transform their accounting practices as well or they will leave valuable capital expenditure dollars on the table.
November 06, 2020 Proteus-Cyber Provides a Tactical Solution for Schrems II Stress With the Transfer Impact Assessment (TIA) Tool
The recent Schrems II invalidation of the EU-US Privacy Shield has added a layer of difficulty for organizations that operate across borders, as they now require additional contractual clauses and measures in place to ensure data can transfer freely. Privacy program management vendor Proteus-Cyber offers a streamlined solution with the release of its Transfer Impact Assessment tool.
October 28, 2020 Briefing: Cisco’s Webex Room Navigator
On October 6, 2020, Cisco introduced a slew of updates for Webex software and hardware, coming October and early November. This briefing predominantly featured the release of Webex Room Navigator with of IoT technology, which seeks to reduce COVID-19 spread and optimize office footprint.
October 28, 2020 Briefing: Avaya OneCloud CCaaS
On October 21, 2020, Avaya briefed its OneCloud CCaaS solution. OneCloud CCaaS provides an omnichannel experience with market-leading capabilities. If one’s organization is already embedded in the Avaya ecosystem, then OneCloud CCaaS ought to be leveraged if contact center functionality is sought.
October 28, 2020 Briefing: Verizon’s Contact Center Hub
On October 23, 2020, Verizon briefed its Contact Center Hub for SMBs. Launched October 1, Contact Center Hub is a hosted cloud service aimed at providing an easy-to-use multi-channel contact center solution for small- and mid-sized organizations. For SMBs that do not have a large customer base and only require the basics, consider shortlisting Verizon’s Contact Center Hub – especially if Verizon’s solutions are already being used in the organization.
October 28, 2020 Review: Talkdesk’s On the Go
On October 21, 2020, Talkdesk demoed On the Go, the latest addition to its cloud-based contact center solution CX Cloud. On the Go is built for convenience and remote work, using a device’s virtual assistant (such as Siri) for making calls and accessing data. However, this also means that part of On the Go’s success is tied up with how effective virtual assistants are.
October 26, 2020 Lesson Learned From an Interview: AIOps Is Not Just About Tools
In this note, I interviewed Himadri Das, head of automation at TietoEVRY. Areas that were covered include important things businesses should consider for implementing AI-based solutions, the maturity level should their practices have, the possible risks of adopting AI, and areas of AIOps that need more improvement.
October 26, 2020 Chronicle Expands Its North American Presence by Partnering With Herjavec Group
Chronicle, Alphabet’s enterprise security company, expands its North American partner base with Herjavec Group, its first Canadian partner. Herjavec Group is the first service provider in Canada to be certified in, and provide access to, Chronicle’s security intelligence products.
October 26, 2020 Can Data-Driven Student Retention Strategies Make an Impact?
Student retention, already a major concern at higher education institutions, is an even greater concern as students are unable to learn in person and on campus.
October 14, 2020 Morpheus Leads the Shift from Cloud Management Platform to Hybrid Cloud Application Orchestration with Its 5.0 Release
The Morpheus cloud management platform (CMP) has moved beyond its original focus on DevOps automation and self-service. Morpheus provides a management control plane to enable users to deploy workloads anywhere. Such a control plane is the way of the future for managing complex enterprise technology stacks.
October 14, 2020 RTView Niches in Middleware Monitoring
RTView offers a middleware monitoring solution. This solution brings much-needed observability to complex technology stacks.
October 09, 2020 Twilio Reports Large Growth at 2020 Investor Day
On October 1, Twilio – a cloud-based communications platform – held its Investor Day for 2020. Twilio reported positive growth across all segments of the organization, especially for its CCaaS solution Flex.