The Office of the Attorney General of the State of New York has reached a settlement with Zoom Video Communications. The agreement promises enhanced data security and user controls.

Verizon has acquired BlueJeans for between $400-500 million. The move will see BlueJeans integrated into Verizon’s 5G plans, utilizing BlueJeans' advanced and encrypted video-conferencing solutions for telehealth, eLearning, and field service work.

Exploring the vendor landscape for contact center solutions is complicated, with a variety of metrics to consider within a service level agreement. This note helps narrow down which key requirements and key metrics you need to consider when choosing a contact center.

With an update that makes it easier for new and existing users to jump into a meeting, Cisco’s Webex is looking to address one of the few areas where it’s not rated at the very top of the pack.

If you’ve been working remotely during the pandemic, chances are you’re doing a lot of videoconferences with a poor-quality laptop webcam. If you own a Canon camera and use Windows 10, a new free utility can help you upgrade that A/V setup.

Zoom is living up to its namesake in its responsiveness in addressing security and privacy issues that users have identified. While the upcoming 5.0 update addresses many initial concerns, the product still does not offer end-to-end encryption.

The impact of COVID-19, as it became a global pandemic in Q1 of 2020, has affected user sentiment toward software during a growing period of fear, uncertainty, and doubt. To analyze the impact, SoftwareReviews compared Satisfaction (willingness to recommend to a peer), ability to deliver Business Value (fair cost to value), and Likeliness to Renew prior to March 10 and post March 10.

Security research firm Cyble has reported a discovery of over 500,000 Zoom accounts, including login and password information, being sold on the dark web and in hacker forums.

While the US stock market declines as rapid selloffs follow COVID-19’s global outbreak, Zoom Video shares have increased. This is because more people are choosing to work remotely to avoid contracting the disease, positioning videoconferencing as an essential part of business continuity plans against biohazards.

Zoom has offered a range of new services to help those affected by the COVID-19 outbreak.

As the world responds to the spread of the novel coronavirus COVID-19, closed schools in some affected areas are turning to eLearning and web conferencing to maintain continuity in course delivery and/or studying.

This note provides an overview of Zoom’s webinar on March 17, 2020, which introduced its new Zoom Phone offering.

Since COVID-19 social distancing measures forced us all to work from home, we’ve all been relying on web conferencing tools like Microsoft Teams a lot more often. While we still have to stay at home for a few more weeks at least, the good news is you can make it look like you’re anywhere else through the use of your own custom backgrounds in Microsoft Teams.

Amid the surge in cloud-based videoconferencing usage during the COVD-19 pandemic quarantine period, videoconferencing service provider Zoom has moved quickly to address zero-day vulnerabilities reported in its client software. That said, there is still work for it to do.

Microsoft announces the addition of a new plan and changes to its Firstline Worker plans. The new M365 plan will slot in below the current Firstline Worker plan.

Configuring online learning can take time and resources not all organizations have, especially during the COVID-19 pandemic. D2L is assisting with this through a Quick Start Care Package to help organizations rapidly transition to online learning.

What is changing in the HR technology space as a result of COVID-19? Some organizations are seeing an uptick in interest and customer support, while others are providing free access to their product.

IT leaders have had to learn to facilitate remote meetings overnight. If this transition has been difficult, refer to these guidelines for help.

An enterprise application selection or implementation has most likely been heavily impacted by COVID-19. Do not hit the brakes; stopping and restarting projects increases the risk of failure. Slow down or speed up? Which is the right strategy for your organization?

Web conferencing vendors lined up to offer their software services for free on Monday as workers around the globe started their weeks working from home, complying with social distancing recommendations in reaction to the COVID-19 pandemic.

After another impressive quarter, Salesforce announced full-year 2020 results that exceeded expectations. Also announced were Keith Block’s departure, Gavin Patterson’s appointment to president and CEO of Salesforce International, and the acquisition of Vlocity.