Sales & Customer Service

May 22, 2020 New York State Leads the Charge in Upcoming Zoom Security Enhancements

The Office of the Attorney General of the State of New York has reached a settlement with Zoom Video Communications. The agreement promises enhanced data security and user controls.

May 22, 2020 Verizon Acquires BlueJeans for $400-500 Million

Verizon has acquired BlueJeans for between $400-500 million. The move will see BlueJeans integrated into Verizon’s 5G plans, utilizing BlueJeans' advanced and encrypted video-conferencing solutions for telehealth, eLearning, and field service work.

May 19, 2020 Choose a Right-Sized Contact Center Solution

Exploring the vendor landscape for contact center solutions is complicated, with a variety of metrics to consider within a service level agreement. This note helps narrow down which key requirements and key metrics you need to consider when choosing a contact center.

April 30, 2020 Webex Meetings Update Aims to Improve Intuitive Joining

With an update that makes it easier for new and existing users to jump into a meeting, Cisco’s Webex is looking to address one of the few areas where it’s not rated at the very top of the pack.

April 30, 2020 Turn Your Canon Camera Into a Professional-Grade Webcam

If you’ve been working remotely during the pandemic, chances are you’re doing a lot of videoconferences with a poor-quality laptop webcam. If you own a Canon camera and use Windows 10, a new free utility can help you upgrade that A/V setup.

April 27, 2020 Zoom Improves Security and Privacy With Version 5.0 Update

Zoom is living up to its namesake in its responsiveness in addressing security and privacy issues that users have identified. While the upcoming 5.0 update addresses many initial concerns, the product still does not offer end-to-end encryption.

April 24, 2020 Satisfaction With Software Drops With COVID-19 Uncertainty

The impact of COVID-19, as it became a global pandemic in Q1 of 2020, has affected user sentiment toward software during a growing period of fear, uncertainty, and doubt. To analyze the impact, SoftwareReviews compared Satisfaction (willingness to recommend to a peer), ability to deliver Business Value (fair cost to value), and Likeliness to Renew prior to March 10 and post March 10.

April 16, 2020 Zoom Account Logins for Sale … on the Dark Web

Security research firm Cyble has reported a discovery of over 500,000 Zoom accounts, including login and password information, being sold on the dark web and in hacker forums.

April 15, 2020 Zoom Shares Benefit From COVID-19 Outbreak

While the US stock market declines as rapid selloffs follow COVID-19’s global outbreak, Zoom Video shares have increased. This is because more people are choosing to work remotely to avoid contracting the disease, positioning videoconferencing as an essential part of business continuity plans against biohazards.

April 15, 2020 Zoom Offers Range of Services to Help Combat COVID-19

Zoom has offered a range of new services to help those affected by the COVID-19 outbreak.

April 15, 2020 Online Learning Rises in Response to COVID-19

As the world responds to the spread of the novel coronavirus COVID-19, closed schools in some affected areas are turning to eLearning and web conferencing to maintain continuity in course delivery and/or studying.

April 15, 2020 Overview: Zoom Phone

This note provides an overview of Zoom’s webinar on March 17, 2020, which introduced its new Zoom Phone offering.

April 15, 2020 How to Use Your Own Custom Backgrounds With Microsoft Teams Today

Since COVID-19 social distancing measures forced us all to work from home, we’ve all been relying on web conferencing tools like Microsoft Teams a lot more often. While we still have to stay at home for a few more weeks at least, the good news is you can make it look like you’re anywhere else through the use of your own custom backgrounds in Microsoft Teams.

April 06, 2020 Zoom Quickly Addresses Zero-Day Vulnerabilities, But Now Is Not the Time to Rest

Amid the surge in cloud-based videoconferencing usage during the COVD-19 pandemic quarantine period, videoconferencing service provider Zoom has moved quickly to address zero-day vulnerabilities reported in its client software. That said, there is still work for it to do.

March 31, 2020 Microsoft Announces Updates to Firstline Worker Plans

Microsoft announces the addition of a new plan and changes to its Firstline Worker plans. The new M365 plan will slot in below the current Firstline Worker plan.

March 30, 2020 D2L Enabling Rapid Transition to Online Learning Through Quick Start Care Package

Configuring online learning can take time and resources not all organizations have, especially during the COVID-19 pandemic. D2L is assisting with this through a Quick Start Care Package to help organizations rapidly transition to online learning.

March 29, 2020 Impact of COVID-19 on HR Technology

What is changing in the HR technology space as a result of COVID-19? Some organizations are seeing an uptick in interest and customer support, while others are providing free access to their product.

March 28, 2020 Your One-Stop Primer on Virtual Meeting Etiquette

IT leaders have had to learn to facilitate remote meetings overnight. If this transition has been difficult, refer to these guidelines for help.

March 26, 2020 Running Critical Enterprise Applications Efforts During COVID-19

An enterprise application selection or implementation has most likely been heavily impacted by COVID-19. Do not hit the brakes; stopping and restarting projects increases the risk of failure. Slow down or speed up? Which is the right strategy for your organization?

March 16, 2020 Web Conferencing Vendors Offer Free Access During COVID-19 Social Distancing Measures

Web conferencing vendors lined up to offer their software services for free on Monday as workers around the globe started their weeks working from home, complying with social distancing recommendations in reaction to the COVID-19 pandemic.

March 12, 2020 Salesforce Finishes FY20 on a Stellar Note and Increases FY21 Revenue Guidance

After another impressive quarter, Salesforce announced full-year 2020 results that exceeded expectations. Also announced were Keith Block’s departure, Gavin Patterson’s appointment to president and CEO of Salesforce International, and the acquisition of Vlocity.