Salesforce is a juggernaut in the customer experience solution space – at Dreamforce 2019, it announced a strategic partnership with Amazon to bolster their respective plays in the contact center space.

Microsoft Teams received a bevy of new capabilities that focus on new ways to customize the experience for users and manage the workflow for administrators, all announced at Microsoft’s annual infrastructure-focused Ignite conference in Orlando on Nov. 4.

Krow, a customer-centric professional services automation (PSA) solution, announced new features in its fall 2019 release, improving its customer experience and extending service delivery.

Fluid Framework, unveiled in May at Microsoft’s Build 2019 company conference, lets developers rally the help of near real-time coauthoring, reusable mix-and-match document components, and digital assistants like translator aids in the content creation experience at speeds and scale not available before.

Apple’s attention-getting new hardware announcements played up a lot of new camera features and screen quality upgrades. While web conferencing users who rely on their mobile device to join work meetings will enjoy some incremental improvements, not all of the features showcased in the reveal keynote will make a difference.

Google is extending the live captions feature on Hangouts Meet to mobile users with its addition to the Meet Android app, according to the G Suite Updates Blog on September 16.

Avaya announced a partnership with RingCentral, a move that jointly strengthens the two companies’ positions in the growing cloud-based unified communications market.

Pearson released the results of its Global Learning Survey. This is the first time that Pearson has undertaken such a study to capture the opinions of 11,000 learners across 19 countries. The study uncovered eight key trends indicating a shift to life-long, learner driven education.

Avaya moved away from the idea of being acquired following news that it is in talks to partner with RingCentral.

Blackboard has announced its partnership with Amazon’s Alexa to launch a new Skill for its flagship learning management system (LMS), Blackboard Learn. Learners (and their parents) will be able to get information about their profile and coursework simply by asking Alexa.

A vendor in the web conferencing space garnished award honors from the Stevie 16th Annual International Business Awards announced on Aug. 27. Mountain View, California-based Blue Jeans Network Inc. (BlueJeans) is a newly-minted award winner for its customer services team, but what does the award really mean for customers?

Cisco has announced its intent to acquire CloudCherry, boosting its contact center portfolio.

Absorb LMS has acquired Tampa-based eLogic Learning LMS. This is the second acquisition in its aggressive acquisition growth strategy, following its acquisition of Torch LMS in May.

Cisco’s shares fell nearly 16% in August. However, the broader context is that Cisco’s poor stock performance might be due to external circumstances.

TalentLMS 4.0 features several new features along with an improved user interface. While none of the new features are game changers, they are marginal improvements that TalentLMS users and administrators will enjoy.

Getting connected to the right virtual conference room too often involves juggling several remotes and playing guessing games with cables. Vendors in the space are aware of this pain and are coming up with creative new ways of addressing it.

Salesforce’s recent acquisition of business intelligence vendor Tableau sets the stage for a new frontier in customer data analytics. It marks a perceptive buy in a market that has seen significant emphasis in recent years on driving better marketing, sales, and service decisions based on hard data rather than gut feel.

Avaya’s newly released firmware addresses a vulnerability that has survived for 10 years in VoIP phone models configured with H.323 signaling.

TechSee has released the world’s first AI-powered visual recognition for contact centers, which identifies and detects problems with a product model via images submitted by the customer.

ClickSoftware announced an agreement with the giant CRM leader Salesforce to be acquired in a $1.35 billion deal.

iSpring has released an update that includes three major improvements to its Learn LMS platform. These updates are focused on making the role of admin easier and to cut down on the amount of time spent managing content and user lists.