IT Infrastructure & Operations

December 18, 2020 Buying Software? Here's How to Negotiate

In the market for software? Learn why it's important to have multiple vendors at the negotiation table.

December 18, 2020 DRYiCE: RunBook Automation That Could Possibly Change the World

The growth of AI and workflow automation is crucial to the success of any digital transformation strategy. Learn how DRYiCE's iAutomate can help provide "zero-touch" automation.

December 01, 2020 Alcatel-Lucent Enterprise Releases Q3 Report

On November 17, 2020, Alcatel-Lucent Enterprise (ALE) released its Q3 report. While ALE saw increased revenue for its cloud solutions (especially for its UCaaS offering Rainbow), the overall picture was dampened by further global lockdowns and summer breaks.

December 01, 2020 Briefing: BlueJeans by Verizon

On October 29, 2020, Verizon briefed on BlueJeans’ product vision and direction. This note outlines the new and upcoming features that users can expect from BlueJeans for the rest of 2020 and into 2021. However, with the table stakes margin for features rapidly increasing in the web conferencing marketspace, BlueJeans’ new features are less a way to stand out from the crowd and more as a necessity to keep up.

December 01, 2020 Briefing: Cisco Webex Legislate

On November 5, 2020, Cisco briefed on its upcoming virtual legislative session tool Webex Legislate. With a range of features that governing bodies around the globe have desired throughout the extent of the pandemic, Webex Legislate surely becomes the must-have tool for conducting virtual and hybrid sessions – especially if an agency is already leveraging Cisco products.

October 26, 2020 Lesson Learned From an Interview: AIOps Is Not Just About Tools

In this note, I interviewed Himadri Das, head of automation at TietoEVRY. Areas that were covered include important things businesses should consider for implementing AI-based solutions, the maturity level should their practices have, the possible risks of adopting AI, and areas of AIOps that need more improvement.

October 14, 2020 Morpheus Leads the Shift from Cloud Management Platform to Hybrid Cloud Application Orchestration with Its 5.0 Release

The Morpheus cloud management platform (CMP) has moved beyond its original focus on DevOps automation and self-service. Morpheus provides a management control plane to enable users to deploy workloads anywhere. Such a control plane is the way of the future for managing complex enterprise technology stacks.

October 14, 2020 RTView Niches in Middleware Monitoring

RTView offers a middleware monitoring solution. This solution brings much-needed observability to complex technology stacks.

October 01, 2020 Cisco Introduces Webex Classrooms and the Webex Control Hub

On September 1, 2020, Info-Tech briefed with Cisco about current and upcoming features of its Unified Webex app for September. Significant changes include the introduction of Cisco Webex Classrooms and the Webex Control Hub, with notable updates also coming to Webex for Education, Webex Meetings, and Webex Teams.

October 01, 2020 Vendor Briefing: Zoho Workplace

On September 4, 2020, Info-Tech briefed with Zoho about current and upcoming features of Zoho Workplace, a global enterprise collaboration platform. Organizations, especially SMBs, that want to look outside of Microsoft’s and Google’s office productivity suite duopoly should consider shortlisting Zoho Workplace as a viable option.

October 01, 2020 Recon Research Highlights Web Conferencing as the Future of the Workplace

Enterprise Connect’s virtual conference and expo for 2020 featured a wide variety of sessions on communications and collaboration for the enterprise. In this fourteenth note of fourteen, I report on Recon Research’s latest study on how COVID-19 has cemented web conferencing as the future of the workplace.

September 21, 2020 FPT akaBot Positions Itself as a Notable RPA Competitor

Robotic process automation (RPA) became a forefront initiative for many organizations looking to streamline and automate business operations. FPT akaBot emerged as a notable solution consideration among the traditional big players in the RPA space.

September 11, 2020 Alcatel-Lucent Enterprise Announces Q2 Performance

On August 25, 2020, Info-Tech briefed with Alcatel-Lucent Enterprise on its Q2 performance. While the pandemic has decreased performance in on-premises system deployment, cloud-based services are seeing significant growth.

September 10, 2020 RingCentral Briefs on Current and Upcoming UCaaS Features

Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall reports on RingCentral’s current and upcoming Unified Communications as a Service (UCaaS) features.

September 10, 2020 Best Practices for Direct Routing and E911 for Microsoft Teams

Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall reports on best practices for direct routing and Enhanced 911 (E911) for Microsoft Teams.

September 02, 2020 Omdia Reveals Top Ten UCaaS Vendors for 2020

Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall reports on Omdia’s North American unified communications as a service (UCaaS) scorecard for 2020.

August 21, 2020 Zoho Workplace Now Supports 15 Million Users

Zoho Workplace – a global enterprise collaboration platform – has reported that it is now supporting 15 million users and is experiencing a surge in usage for its business applications. However, compared to Microsoft’s Office 365 and Google’s G Suite, Zoho still has a long way to go in this marketspace.

August 21, 2020 Vendor Briefing: Intermedia’s Unite

On August 11, 2020, Intermedia briefed Info-Tech about its UCaaS offering Unite. This note explores some product highlights of Unite, especially AnyMeeting and SecuriSync.

August 21, 2020 Software Winners In a Post-Pandemic World – Atlassian Is a Refreshing Value Play

COVID-19 has forced software companies and their suppliers to refocus efforts around prioritizing systems and workflows that are nearly 100% digital in nature. As a result, Info-Tech has observed the quick emergence of six market themes that are highly relevant post COVID-19. This note series will profile key vendors and how they fit into the post-COVID-19 world.

August 06, 2020 Twilio Breach and Cloud Security

By exploiting a five-year-old configuration error, a hacker was able to access Amazon’s S3 cloud storage buckets on which Twilio’s code was loaded. As a result, customers were able to unknowingly download the modified code for twenty-four hours.

August 05, 2020 Qualys and Ivanti Partnership Boasts an Incredibly Robust Vulnerability Management Platform

Qualys VMDR and Ivanti have announced a new partnership dedicated to improving the detection and patching of vulnerabilities. Announced July 30, the Qualys and Ivanti Partnership have already gone live as an integrated component of the VMDR solution.