This note highlights the top three trends to watch for in the 2021 UCaaS market.

On October 6, 2020, Cisco introduced a slew of updates for Webex software and hardware, coming October and early November. This briefing predominantly featured the release of Webex Room Navigator with of IoT technology, which seeks to reduce COVID-19 spread and optimize office footprint.

On September 1, 2020, Info-Tech briefed with Cisco about current and upcoming features of its Unified Webex app for September. Significant changes include the introduction of Cisco Webex Classrooms and the Webex Control Hub, with notable updates also coming to Webex for Education, Webex Meetings, and Webex Teams.

On September 4, 2020, Info-Tech briefed with Zoho about current and upcoming features of Zoho Workplace, a global enterprise collaboration platform. Organizations, especially SMBs, that want to look outside of Microsoft’s and Google’s office productivity suite duopoly should consider shortlisting Zoho Workplace as a viable option.

Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall reports on Nemertes’ latest research. Nemertes studied the impact of team collaboration software on the enterprise and the need for a rationalized collaboration toolset.

Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall briefly explores Lenovo’s findings on the major challenges that employees face related to remote work, as well as best practices to counteract those challenges.

Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall reports on Cisco’s new solutions for remote work and a safe return to the office.

Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communication and collaboration for enterprise. One session showcased Slack’s latest updates for its Slack Connect and Enterprise Key Management (EKM) solutions.

Zoho Workplace – a global enterprise collaboration platform – has reported that it is now supporting 15 million users and is experiencing a surge in usage for its business applications. However, compared to Microsoft’s Office 365 and Google’s G Suite, Zoho still has a long way to go in this marketspace.

IBM is changing the terms of its ubiquitous Passport Advantage agreement to remove entitled discounts on over 5,000 on-premises software products, resulting in an immediate price increase for IBM Software & Support (S&S) across its vast customer landscape.

Google has announced several updates to its G-Suite offering, which aims to heavily integrate and better secure its teamwork applications. The move represents a clear attempt by Google to directly compete with Microsoft’s office productivity suite, with several of the G-Suite updates mirroring the logical architecture of Office 365.

As of July 1, 2020, over 70,000 small business users receiving their Microsoft 365 services from Navisite will now receive them from Intermedia. The move means that Navisite’s users now have access to a range of Intermedia offerings, including Unite, Contact Center, and AnyMeeting.

Thinking about choosing a new software vendor but don't know where to start? Narrow down your shortlist by focusing on software that has received an Info-Tech Research Group award. New data from SoftwareReviews shows that organizations reported higher satisfaction when they switched to software that had received an Info-Tech award.

With lots of functionality being provisioned/deployed at the tenant level, Microsoft is happy to sit back for now, watch, and start auditing in the future.

Data intelligence software vendor Alation has made the move to emphasize data governance amongst its solution offerings to make the data catalog a dynamic platform for “a broad range of data intelligence solutions.”

IT software company HelpSystems has acquired leading data classification software vendors Titus and Boldon James to enhance data security capabilities within its current suite of IT systems.

Firstline worker licenses can be a cost-effective licensing vehicle but could reduce your discount tier or disqualify you from an Enterprise Agreement.

COVID-19 has not only initiated emergency remote work – it has also forced organizations to gaze into the looming economic abyss because of the pandemic lockdowns. In this climate, organizations should look in-house to see what communication and collaboration tools can be leveraged to optimize remote work. This note explores how organizations with Office 365 licenses can leverage Microsoft Teams as their collaboration hub.

Egynte, a player in the cloud enterprise content management space since 2007, has recently emerged as a multi-faceted Software as a Service (SaaS) offering, now providing data classification and security options for businesses looking to identify, classify, and protect sensitive data.

A leader in the data security and privacy industry, Spirion presents its swift response to the changing landscape of COVID-19 through a no-cost offering of data security tools.

PHEMI is a data privacy solution focused on keeping data-processing activities secure by redacting information based on the role of the accessor. Thus, allowing such data to be used for multiple use cases without compromising privacy.