Application Maintenance & Development

December 10, 2019 Amazon and Salesforce Join Forces to Improve Their Contact Center Value Propositions

Salesforce is a juggernaut in the customer experience solution space – at Dreamforce 2019, it announced a strategic partnership with Amazon to bolster their respective plays in the contact center space.

December 06, 2019 Oracle’s AI Upgrades for ERP and EPM Show Why AI Is in Reach for Any Enterprise

Artificial intelligence continues to fuel the arms race among ERP vendors. Earlier this year, Oracle announced that it has extended the AI (machine learning, to be more precise) capabilities within the ERP Cloud and EPM Cloud products.

December 02, 2019 Bonitasoft BPM Is Now Available in the Cloud

Bonitasoft, an open-source business process management (BPM) vendor, is now offering implementation of its low-code automation software via the cloud.

November 27, 2019 Krow Adds New Features to Improve Its Performance and Augment User Experience

Krow, a customer-centric professional services automation (PSA) solution, announced new features in its fall 2019 release, improving its customer experience and extending service delivery.

November 26, 2019 Australian Nonprofit Transitions From SharePoint to Nintex Promapp BPM

WISE Employment, an Australian nonprofit work placement organization, has selected Nintex Promapp BPM as the tool to replace SharePoint for business process management (BPM).

November 25, 2019 Blueprint Software Bridges the Gap in Compliance Requirements

Blueprint Software integrates financial services regulatory requirements into its core platform for easier traceability.

November 20, 2019 Kronos Making Inroads in Payroll Services

The demand for a single suite for human capital management (HCM) solutions continues to grow. Kronos recently announced increased growth in the Kronos Cloud Payroll solution.

November 19, 2019 Conversational UI Is the Talk of Oracle OpenWorld 2019

Conversational user interfaces (UIs) aim to replace traditional point-and-click user interfaces with natural language touchpoints. At OpenWorld 2019, Oracle announced several improvements to its conversational UI, Oracle Digital Assistant.

November 19, 2019 Appian’s Financial Viability and the Future of Low-Code Business Process Management

Appian, a major business process management (BPM) vendor, released its financial statement for the second quarter of 2019. The vendor posted a net $6.6 million loss on the quarter. Despite the lack of profitability, there is a strong outlook for the future of the company and its BPM applications.

November 13, 2019 Adobe’s ELA Is All About Product Optimization…Not the Price

Adobe has achieved near-monopoly status in the world of graphic/web design through the massive adoption of its Creative Suite product set. Far too often customers are focusing on the subscription price when there is much more value to be obtained through optimizing product selection and proactive management of end-users’ software usage.

November 11, 2019 Blue Prism Releases Learning Edition and Online Learning Platform

The lack of robotic process automation (RPA) skills is often cited as a major challenge to RPA adoption. Blue Prism recently joined its competitors by making its RPA solution available for personal and training purposes.

November 11, 2019 Bullhorn Announces Closed-Loop Vendor Management and Applicant Tracking Integration

Bullhorn, an applicant tracking system (ATS) solution provider, has announced an improvement to its existing vendors management system (VMS) Sync offering with the deployment of "closed-loop VMS-ATS integration" that automates the transfer of candidate information from the ATS back into the VMS.

November 06, 2019 Does Your Strategic Vendor Consider You a Strategic Customer?

Whether you are using Info-Tech’s Commodity, Operational, Strategic, Tactical (C.O.S.T.) model to classify your vendors or you arbitrarily label high spend/critical vendors as strategic, it begs the question: “Does your vendor truly view you as a strategic customer?”

October 31, 2019 Oracle's Introduction of Redwood UX Paradigm a Step Towards Better End-User Adoption

Oracle introduced its new “Redwood” UX at Oracle OpenWorld 2019, promising a better – and more consistent – user experience across the bulk of its enterprise application offerings.

October 30, 2019 Technology’s New Morality Play – Time to Throw Out the Script and Start Improvising

VMware challenges IT to be more than it may be comfortable with: technologists as members of an elite caste charged with the moral use of technology and guarding the uninitiated against negative consequences.

October 30, 2019 VMware CEO Shows Why Citizen Developers Are the Inevitable Result of Cloud Growth

Analysts make their bones on prognostication and prediction, and the imminent demise of any given technology is a mainstay of their subject matter. San Francisco-based VMware has made its sacrificial offerings but for two different auguries. First the place and dominance of public cloud as the center of the enterprise IT activity and work. Secondly, and more importantly, the enduring importance of self-service, elasticity, measure service, broad network access, and pooled resources.

October 30, 2019 Oracle's OpenWorld Takeaways Are Impressive but Leave Us Wanting More

It is no surprise that this year’s OpenWorld conference continued to focus on Oracle’s cloud efforts. We dive in to discover if Oracle is doing enough to catch up to the competition of Amazon’s AWS, Microsoft’s Azure and Office clouds, and Google’s GCP.

October 30, 2019 ALM Works Brings “Structure” to Project Complexity

ALM Works Structure for Jira enables Atlassian customers to track and manage projects at scale.

October 29, 2019 Pearson’s Global Learning Survey Points to the Shift to Life-Long, Learner-Driven Education

Pearson released the results of its Global Learning Survey. This is the first time that Pearson has undertaken such a study to capture the opinions of 11,000 learners across 19 countries. The study uncovered eight key trends indicating a shift to life-long, learner driven education.

October 29, 2019 Oracle Announces a New Hybrid Cloud Partnership With VMware

Oracle is aiming to make it extremely easy to shift your VMware workloads to the Oracle Cloud. In addition, it will provide you the capability to choose where your data will reside. This is an important feature for organizations concerned about data sovereignty.

October 24, 2019 JDA Integrates Workforce and Warehouse Labor Management Software Functions to Deliver Value in the Warehouse

JDA’s Workforce Management and Warehouse Labor Management software functions are now offered in an integrated manner to drive productivity gains in the warehouse.