Web Conferencing

February 26, 2021 Review: ZohoDay 2021

On February 24-25, 2021, Zoho held its annual ZohoDay – a conference aimed at communicating the state of the business and product roadmaps. The event coincided with Zoho’s 25th year as a company, testament to Zoho’s long-term business approach: grow organically, have zero debt, zero external investments, remain cashflow positive, and plow cashflow back into the business and customers.

December 01, 2020 Briefing: BlueJeans by Verizon

On October 29, 2020, Verizon briefed on BlueJeans’ product vision and direction. This note outlines the new and upcoming features that users can expect from BlueJeans for the rest of 2020 and into 2021. However, with the table stakes margin for features rapidly increasing in the web conferencing marketspace, BlueJeans’ new features are less a way to stand out from the crowd and more as a necessity to keep up.

December 01, 2020 Briefing: Cisco Webex Legislate

On November 5, 2020, Cisco briefed on its upcoming virtual legislative session tool Webex Legislate. With a range of features that governing bodies around the globe have desired throughout the extent of the pandemic, Webex Legislate surely becomes the must-have tool for conducting virtual and hybrid sessions – especially if an agency is already leveraging Cisco products.

October 01, 2020 Cisco Introduces Webex Classrooms and the Webex Control Hub

On September 1, 2020, Info-Tech briefed with Cisco about current and upcoming features of its Unified Webex app for September. Significant changes include the introduction of Cisco Webex Classrooms and the Webex Control Hub, with notable updates also coming to Webex for Education, Webex Meetings, and Webex Teams.

October 01, 2020 Vendor Briefing: Zoho Workplace

On September 4, 2020, Info-Tech briefed with Zoho about current and upcoming features of Zoho Workplace, a global enterprise collaboration platform. Organizations, especially SMBs, that want to look outside of Microsoft’s and Google’s office productivity suite duopoly should consider shortlisting Zoho Workplace as a viable option.

October 01, 2020 Recon Research Highlights Web Conferencing as the Future of the Workplace

Enterprise Connect’s virtual conference and expo for 2020 featured a wide variety of sessions on communications and collaboration for the enterprise. In this fourteenth note of fourteen, I report on Recon Research’s latest study on how COVID-19 has cemented web conferencing as the future of the workplace.

August 21, 2020 Zoho Workplace Now Supports 15 Million Users

Zoho Workplace – a global enterprise collaboration platform – has reported that it is now supporting 15 million users and is experiencing a surge in usage for its business applications. However, compared to Microsoft’s Office 365 and Google’s G Suite, Zoho still has a long way to go in this marketspace.

July 30, 2020 Google Announces Major G-Suite Updates

Google has announced several updates to its G-Suite offering, which aims to heavily integrate and better secure its teamwork applications. The move represents a clear attempt by Google to directly compete with Microsoft’s office productivity suite, with several of the G-Suite updates mirroring the logical architecture of Office 365.

July 30, 2020 Intermedia to Provide Microsoft Services to 70,000+ Navisite Business Users

As of July 1, 2020, over 70,000 small business users receiving their Microsoft 365 services from Navisite will now receive them from Intermedia. The move means that Navisite’s users now have access to a range of Intermedia offerings, including Unite, Contact Center, and AnyMeeting.

July 23, 2020 Zoom Sets Its Sights on WFH With Zoom for Home

Zoom recently announced Zoom for Home: an all-in-one hardware and software for home users designed to enable the work-from-home user with a single home appliance for web conferencing, phone calling, and interactive whiteboard collaboration.

July 23, 2020 Organizations Report Higher Satisfaction When Switching to Software With an Info-Tech Award

Thinking about choosing a new software vendor but don't know where to start? Narrow down your shortlist by focusing on software that has received an Info-Tech Research Group award. New data from SoftwareReviews shows that organizations reported higher satisfaction when they switched to software that had received an Info-Tech award.

July 22, 2020 University Researchers Use AI to Highlight Zoom’s Privacy Risks

University researchers used artificial intelligence in an experiment to determine the extent of privacy risks that come with the use of this web conferencing tool. Publicly available data scraped from social networks was cross-referenced as part of this research.

July 10, 2020 Zoom Hires Jason Lee as Chief Information Security Officer

As Zoom approaches the end of its 90 day moratorium on enhancements to focus on security, the company names Jason Lee, SalesForce’s former SVP of Security Operations, as its new CISO.

June 12, 2020 Can Microsoft Teams Be Used for Townhall Meetings?

Moving townhall meetings online can present a range of virtual problems – not least, which web conferencing tool to use! This note explores how Microsoft Teams can be used by governmental bodies to remotely host their townhalls and other public engagements.

June 12, 2020 Choose a Right-Sized Videoconferencing Hardware Solution

Upgrading one’s videoconferencing hardware is an important long-term investment that revolves around several decision points. This note offers a process for thinking about these decision points.

June 12, 2020 Two New Zoom Vulnerabilities Uncovered – Upgrade Now!

Two new vulnerabilities in Zoom’s web conferencing software were discovered in early June 2020. The vulnerabilities could allow malicious actors the ability to execute arbitrary code on target hosts and exploit path traversal vulnerabilities in the software. Zoom’s latest update addresses and remediates the vulnerabilities.

June 12, 2020 Zoom to Provide Strong Encryption for Paying Customers and Educational Institutions

Zoom’s security consultant has announced that it will be providing strong encryption to paying customers and educational users of its web conferencing service. The move is being made in consultation with industry security consultants and privacy advocates.

June 09, 2020 RingCentral Video Launches, a Departure From Its Zoom Partnership

RingCentral has launched RingCentral Video, a videoconferencing service integrated into its unified communications platform. This is a move that steers the company away from its partnership with Zoom Video Communications.

June 03, 2020 Software for Virtual AGMs and Shareholder Meetings

Remote annual general meetings and shareholder meetings have certain end-user requirements that cannot be fully met by standard go-to web conferencing tools. Explore what other software options are available in this marketspace.

May 22, 2020 New York State Leads the Charge in Upcoming Zoom Security Enhancements

The Office of the Attorney General of the State of New York has reached a settlement with Zoom Video Communications. The agreement promises enhanced data security and user controls.

May 22, 2020 Verizon Acquires BlueJeans for $400-500 Million

Verizon has acquired BlueJeans for between $400-500 million. The move will see BlueJeans integrated into Verizon’s 5G plans, utilizing BlueJeans' advanced and encrypted video-conferencing solutions for telehealth, eLearning, and field service work.