July 05, 2019 It Takes an Enterprise to Raise a Digital Workspace
VMware and Citrix are promoting their flagship digital workspaces to CIOs as a way to improve employee engagement. If you implement them without stakeholder involvement, or adequate resourcing, it will backfire.
July 04, 2019 Explore Your Options for Managing Chromebooks
Google gives enterprise IT departments different Chrome OS management approaches. Pilot each; don’t just use the most familiar one to you.
April 18, 2019 How BigFix Administrators Need to Prepare for the Divestiture
IBM is divesting BigFix, Domino, Notes, and other software lines to HCL. It’s not a reason to jump ship, but do a muster drill to be safe.
March 22, 2019 Cisco Is Bringing Cognitive Collaboration to the Contact Center
Cisco unveiled three AI features for its Unified Contact Center Enterprise and Unified Contact Center Express at Enterprise Connect 2019. These features should help, but don’t replace your agents with bots anytime soon.
March 08, 2019 Jamf's Year of Subverting Unified Endpoint Management
Jamf has had a busy year improving and expanding its product. It’s convincing many organizations to avoid the siren song of unified endpoint management.
August 15, 2018 Microsoft’s Change From Premier to Unified Support May Cost Organizations Up to 30% More
The new Microsoft Unified Support model is still in beta phase, aiming for a global rollout by the end of Microsoft’s fiscal year 2019. Its aim is moving towards providing support for organizations adding cloud products to their Microsoft volume licensing agreements but maintains support for historical on-premises and legacy products. Prices could rise for current customers by up to 30%.