ISG has released its Global 2019 Quadrant Report on Social Business Collaboration – Services & Solutions.

These announced features are in noble pursuit of improving the end-user experience. The digital workspace category is still in flux, but these features show that newsfeeds are a key component to any digital workspace offering.

Microsoft’s Project Cortex is the first new service announced for its Microsoft 365 cloud service since the launch of Teams, and its aim is to use artificial intelligence (AI) to automate the creation and maintenance of an internal wiki for your organization.

VMware and Citrix are promoting their flagship digital workspaces to CIOs as a way to improve employee engagement. If you implement them without stakeholder involvement, or adequate resourcing, it will backfire.