Contact Center

August 14, 2019 Google Updates Improve Speech Recognition for Contact Center AI

Google has launched several updates for its Contact Center AI product, improving speech recognition accuracy by 40%.

July 23, 2019 EmployBridge Capitalizes on Talkdesk’s AI-Driven Functionalities

EmployBridge, America’s largest specialty industrial staffing company, has selected Talkdesk to support its customer service operations.

July 04, 2019 Phone Is RingCentral but Nobody Is Home

RingCentral’s VoIP approach to collaboration is an interesting alternative to the data-centric approach typifying competitors, but its teleconferencing service falls far short of expectation and does little to spur collaboration.