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Zoom Video Communications, Inc.

Zoom Workplace

Composite Score

8.9 /10

CX Score

9.1 /10

4178 Reviews Write a Review

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What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details

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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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2025 Data Quadrant Champion

2025

3 Top Rated Capabilities

4 Top Rated Features

2025

2 Top Rated Capabilities

5 Top Rated Features

2024

5 Top Rated Capabilities

7 Top Rated Features

2023

2022 Data Quadrant Champion

2022

6 Top Rated Capabilities

9 Top Rated Features

2022

Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative

4% Neutral

94% Positive

Pros

Respectful
Reliable
Helps Innovate
Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Instant Messaging

Keyboard Mouse Control

Application Share

Virtual Whiteboard

File Transfer

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Zoom Workplace Reviews

Rishi G.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2021

Free to use products. Gets the job done.

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Zoom allows to schedule meeting in advance and set recurring meetings. This feature is not available on Google meet.

What is your favorite aspect of this product?

Sharing of screen and record meeting are very useful features

What do you dislike most about this product?

Have to download a separate app to attend the meeting. Doesn't work on firefox.

What recommendations would you give to someone considering this product?

If you want a free solution for web conferencing and if your calls don't last more than half an hour, you can go for this.

Pros

Performance Enhancing
Unique Features
Efficient Service
Inspires Innovation

Cons

Security Frustrates

victor t.

Role: Finance
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2021

interact with people thanks to Zoom.

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom, unlike other tools, is very easy to install and use, the characteristics are more outstanding, it has a very high image resolution, it is possible to create a video conference and the audio quality is very outstanding, it is possible to share files and it allows us access a virtual whiteboard, this platform is very spectacular.

What is your favorite aspect of this product?

The feature that I like the most about Zoom is the image quality and the speed of connection, it is very easy to make a video call and I can give it the use I want. I can interact with clients, friends or family from anywhere in the world.

What do you dislike most about this product?

I love everything because I am satisfied with your services. now I can connect from wherever I want and with whom I want to make video conference.

What recommendations would you give to someone considering this product?

Zoom is very useful for all types of companies, in these times it is necessary to be connected with people and Zoom facilitates this task, it works for companies and for people who want to make videoconferences or individual video calls. I recommend this tool.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ivan M.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2021

Complete communication tool

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

It allows meetings with many people and has enough tools to better manage audiences

What is your favorite aspect of this product?

Its tools provide great functionality that allows large meetings to be managed better.

What do you dislike most about this product?

Sometimes the software does not react to the actions given to it and several times I had errors with the initial settings.

What recommendations would you give to someone considering this product?

It would be a good idea to train all employees who will use the platform to avoid interruptions when being in the meeting, something like a good practice.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Zoom Workplace

What is Zoom Workplace?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2022 Data Quadrant Champion

Zoom Workplace Ratings

89 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Zoom Workplace?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Instant Messaging Real-time, text-based communication between two or more people

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

File Transfer File transfer services

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Zoom Workplace Reviews

Rishi G.

Free to use products. Gets the job done.

Likeliness to Recommend

Pros

Cons

victor t.

interact with people thanks to Zoom.

Likeliness to Recommend

Pros

Ivan M.

Complete communication tool

Likeliness to Recommend

Pros

Most Popular Zoom Workplace Comparisons

Microsoft Teams

Google Meet

Webex Meetings

GoTo Meeting

Adobe Connect

TeamViewer Remote

Feature Ratings

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Instant Messaging

Keyboard Mouse Control

Application Share

Virtual Whiteboard

File Transfer

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support