Zoey Customer Reviews 2024 | SoftwareReviews

Zoey

7.5 /10

What is Zoey?

Zoey combines powerful B2B functionality with modern B2C capabilities for a best-in-class solution for you and your customers. The app library and APIs allow connection to hundreds of third-party solutions to expand our native capabilities or link Zoey to your other internal solutions such as CRMs, ERPs and order fulfillment solutions.

Company Details

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Awards & Recognition

Zoey won the following awards in the B2B eCommerce category

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1 Top Rated Capabilities

1 Top Rated Features

2023

1 Top Rated Capabilities

3 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Product Impact

2022

2021 Data Quadrant Gold Medalist

2021

Zoey Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoey.

86 Likeliness to Recommend

1
Since last award

98 Plan to Renew

73 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoey?

4% Negative

12% Neutral

84% Positive

Pros

Trustworthy
Acts with Integrity
Reliable
Respectful

Feature Ratings

Average 78

Multi-Language Support

100

Payment Processing

Content Localization

Order Management

Shopping Cart Management

Content Management

Integrated Search

Catalog Management

Multi-Storefront

ERP Integration

Guided Selling

Vendor Capability Ratings

Average 76

Ease of IT Administration

Ease of Implementation

Ease of Customization

Breadth of Features

Ease of Data Integration

Quality of Features

Availability and Quality of Training

Business Value Created

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Zoey Downloads

Zoey Videos

Zoey Reviews

Role: Information Technology
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Apr 2023

Zoey is a fantastic product, with some caveats

Likeliness to Recommend

7 /10

Pros

Trustworthy
Reliable
Respectful
Acts with Integrity

Role: Operations
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Mar 2023

Easy to use. Great customer service.

Likeliness to Recommend

10 /10

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Role: Operations
Industry: Food and Beverage
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Dec 2022

Super intuitive! Great features!

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Zoey

What is Zoey?

Company Details

Need Assistance?

Awards & Recognition

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Zoey Ratings

86 Likeliness to Recommend

1 Since last award

98 Plan to Renew

73 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love Zoey?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi-Language Support Send or translate alerts in multiple languages.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Content Localization The solution provides support for multiple languages and currencies.

Order Management Includes order entry, order processing, order tracking, and parts management.

Shopping Cart Management The solution provides robust functionality for shopping cart management (editable carts, saved carts, targeted offers in cart, cart discounting etc.)

Content Management Includes collaboration, check-in/check-out, and version control.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Multi-Storefront Enables businesses to launch and manage multiple different storefronts from a single platform.

ERP Integration Ability to integrate with Enterprise Resource Planning software

Guided Selling Determines the best products to offer based on sales rep's answers to product requirements, quantities, needs etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Zoey Downloads

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Zoey Videos

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Zoey Reviews

Zoey is a fantastic product, with some caveats

Likeliness to Recommend

Pros

Easy to use. Great customer service.

Likeliness to Recommend

Pros

Super intuitive! Great features!

Likeliness to Recommend

Pros

Most Popular Zoey Comparisons

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1
Since last award

1
Since last award

Feature Ratings

Multi-Language Support

Payment Processing

Content Localization

Order Management

Shopping Cart Management

Content Management

Integrated Search

Catalog Management

Multi-Storefront

ERP Integration

Guided Selling

Vendor Capability Ratings

Ease of IT Administration

Ease of Implementation

Ease of Customization

Breadth of Features

Ease of Data Integration

Quality of Features

Availability and Quality of Training

Business Value Created

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support