Zendesk

Zendesk Support

Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations.

7.5

Composite Score

Composite
Score

+78

Emotional Footprint

Emotional
Footprint

77%

Likeliness to Recommend

Likeliness
to Recommend

7/15 in Customer Service Management

Response
Distribution
66Reviews
Category Features
  • Analytics and Reporting
  • |
  • Multi-Channel Support
  • |
  • Customer Service Workflow Management
  • |
  • Customer Service Knowledge Management
  • |
  • Customer Self-Service Capabilities
  • |
  • Contact Center Integration
  • |
  • Intelligent Search
  • |
  • Customer Community Management
  • |
  • Agent Collaboration
  • |
  • Agent Scripting
  • |
  • Mobile Customer Care

Sample Report

Product Scorecard

A comprehensive report on a specific software product, aggregating feedback from real IT professionals and business leaders.

  • Net Promoter Score and Planned Renewal Rates
  • Feature and Vendor Capability Breakdown
  • Version and Module Satisfaction Levels
  • Comparisons by Organization Size, Usage, and Role
  • Individual Comments and Recommendations from Users
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Word Cloud

As organizations become more and more dependent on software to automate and streamline operations, users are developing strong emotional connections to their applications and vendors. The SoftwareReviews Word Cloud aggregates the most commonly experienced pain points and prevailing opinions held by its users. Use this at-a-glance summary to evaluate the vendor-client relationship and product effectiveness.

Word Cloud legend

Product Scorecard

Dive Into Data

Explore every product feature, vendor capability, and so much more, in our comprehensive Product Scorecard, giving you unparalleled insight into the software.

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