What is Zendesk Sell?
Zendesk Sell (formerly Base) is sales force automation software to enhance productivity, processes, and pipeline visibility for sales teams. Legacy sales management tools are often clunky and difficult to use, but Zendesk Sell is simple and designed to keep reps selling. Sell eliminates the friction from deal updates so reps and management are always able to access, analyze, and collaborate on relevant deal data.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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77 Likeliness to Recommend
1
Since last award
91 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk Sell?
Pros
- Acts with Integrity
- Fair
- Trustworthy
- Respectful
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Activity and Workflow Management
Lead Management
Collaboration
Customer Service Management
Mobile
Telephony and Call Center Management
Marketing Management
Analytics and Reporting
Sales Management
Account and Contact Management
Quote Contract and Proposal
Vendor Capability Ratings
Ease of IT Administration
Business Value Created
Ease of Customization
Ease of Implementation
Product Strategy and Rate of Improvement
Availability and Quality of Training
Quality of Features
Vendor Support
Breadth of Features
Usability and Intuitiveness
Ease of Data Integration
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Zendesk Sell Reviews
Edith M.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2023
Zendesk Sell - Best CRM
Likeliness to Recommend
What differentiates Zendesk Sell from other similar products?
One reason Zendesk Sell is the best is the fact that it offers leading CRM features and is customizable too
What is your favorite aspect of this product?
I like. That Zendesk Sell us affordable It comes with best customization features It offers best CRM capabilities
What do you dislike most about this product?
I have no issues with Zendesk Sell
What recommendations would you give to someone considering this product?
I recommend Zendesk Sell having worked well and because it's affordable too.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Betsy U.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Feb 2023
Clear, Simple, Easy
Likeliness to Recommend
What differentiates Zendesk Sell from other similar products?
It just has a better appearance and style that makes it more enjoyable to use. All the sections are clearly labeled and catch the eye.
What is your favorite aspect of this product?
The organization and eye catching labels/titles
What do you dislike most about this product?
It doesnt always sync well with the other software but that might be a separate issue.
What recommendations would you give to someone considering this product?
Great for running a production business
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Fair
Witold W.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2023
Tricky UI, illogical search, weird data model
Likeliness to Recommend
What differentiates Zendesk Sell from other similar products?
I have used Salesforce.com, Insightly, Copper, Zendesk, and Hubspot. Zendesk is probably the most irritating, illogical, and impractical software out of all CRM I have experienced. This truly differentiates it from other products. It definitely required refactoring - and my experience shows, that nobody will do this. It has all the necessary functions, but some do not work as you expect.
What is your favorite aspect of this product?
It has all the necessary functions, at least for my needs. I can do almost everything with Zendesk Sell - the problem is, that it is really annoying.
What do you dislike most about this product?
The user experience is inferior. E.g. if you put a name in the search window e.g. "Smith" and you have multiple records in the system that matches the criteria - once you hit the enter key - you will get one of the matching records instead of a list to pick from. It is super annoying. The other thing is how the data is arranged on the screen. Once you open a record of a company, you get lots of information scattered across the screen, like a battle of ants in the sand. I usually need a phone number or email address - and I always struggle to find it. The list of annoying things is long.
What recommendations would you give to someone considering this product?
Stay away from it.
Pros
- Transparent
- Enables Productivity
- Generous Negotitation
- Includes Product Enhancements
Cons
- Slower Product Innovation
- Inhibits Innovation
- Less Reliable
