Zendesk Chat

Live chat and messaging create a personal connection with customers looking for support. It’s a fast and effective way to offer help—without interrupting their experience.


Composite Score



Emotional Footprint



Likeliness to Recommend

to Recommend

1/4 in Virtual Assistants & Chatbots

Category Features
  • Scheduled availability
  • |
  • Voice or text input
  • |
  • Artificial intelligence
  • |
  • Wayfinding
  • |
  • Natural language processing (NLP)
  • |
  • Leads generation​
  • |
  • Workflow processing
  • |
  • Integration with CRM
  • |
  • Personalized service
  • |
  • Learning and adaptability
  • |
  • Application Programming Interface (API)

Sample Report

Product Scorecard

A comprehensive report on a specific software product, aggregating feedback from real IT professionals and business leaders.

  • Net Promoter Score and Planned Renewal Rates
  • Feature and Vendor Capability Breakdown
  • Version and Module Satisfaction Levels
  • Comparisons by Organization Size, Usage, and Role
  • Individual Comments and Recommendations from Users
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Word Cloud

As organizations become more and more dependent on software to automate and streamline operations, users are developing strong emotional connections to their applications and vendors. The SoftwareReviews Word Cloud aggregates the most commonly experienced pain points and prevailing opinions held by its users. Use this at-a-glance summary to evaluate the vendor-client relationship and product effectiveness.

Word Cloud legend

Product Scorecard

Dive Into Data

Explore every product feature, vendor capability, and so much more, in our comprehensive Product Scorecard, giving you unparalleled insight into the software.

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