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Xero Logo Award Winner Product Badge
Xero

Xero

8.6 / 10
Category
Xero
8.6 / 10

What is Xero?

Xero is a global online accounting system for small businesses and their advisors.

Company Details


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Awards & Recognition

Xero won the following awards in the Accounting - Small Business category

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Xero Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Xero.

84 Likeliness to Recommend

95 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Xero?

4% Negative
4% Neutral
92% Positive

Pros

  • Reliable
  • Saves Time
  • Respectful
  • Transparent

Feature Ratings

Average 83

Accounts Receivable Invoicing

87

Reconciliation

85

Expense Management

84

Accounts Payable Purchase Orders

83

General Ledger Chart of Accounts

83

Cost Revenue Tracking

83

Dashboards, Analytics and Reporting

82

Integration APIs

82

Cash Flow Management

81

Project Accounting

80

Budgeting Forecasting

79

Vendor Capability Ratings

Average 81

Ease of IT Administration

93

Ease of Implementation

90

Breadth of Features

88

Business Value Created

86

Usability and Intuitiveness

86

Quality of Features

85

Availability and Quality of Training

83

Ease of Customization

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

80

Vendor Support

68

Xero Reviews

Natalie M.

  • Role: C-Level
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

Easy to use and implement, reporting needs work

Likeliness to Recommend

10 / 10

What differentiates Xero from other similar products?

Ease of use

What is your favorite aspect of this product?

The intuitiveness, makes training new staff very easy

What do you dislike most about this product?

Bespoke reports are not easy to set up and access

What recommendations would you give to someone considering this product?

Make sure your bank will link with Xero.

Pros

  • Reliable
  • Respectful
  • Caring
  • Saves Time

Cons

  • Commodity Features
  • Charges for Enhancements
  • Leverages Incumbent Status
  • Role: C-Level
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Oct 2023

Does the job, but no phone support

Likeliness to Recommend

8 / 10

Pros

  • Saves Time
  • Client Friendly Policies
  • Helps Innovate
  • Continually Improving Product

Cons

  • Commodity Features

Alexander M.

  • Role: Finance
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

User friendly and fast processing

Likeliness to Recommend

9 / 10

What differentiates Xero from other similar products?

Xero is easy to use and is a consolidated software that accommodates a wide range of features from sales to reporting and is suitable for any type of business and projects

What is your favorite aspect of this product?

management accounts and reconcilliations

What do you dislike most about this product?

The integration needs manual input/uploadsof data from other integrated systems for example banks and HR softwares

What recommendations would you give to someone considering this product?

It's an all-in-one full package for all accounting solutions,

Pros

  • Performance Enhancing
  • Security Protects
  • Helps Innovate
  • Continually Improving Product

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