Automattic

WordPress.com

8.8 /10

473 Reviews Write a Review

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What is WordPress.com?

WordPress.com powers beautiful websites for businesses, professionals, and bloggers.

Company Details

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Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

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2023 Emotional Footprint Champion

Latest Award, 2023

3 Top Rated Capabilities

2 Top Rated Features

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

88 Likeliness to Recommend

96 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

2% Negative

10% Neutral

88% Positive

Pros

Respectful
Performance Enhancing
Fair
Trustworthy

Feature Ratings

Average 83

Web Publishing Capabilities

Content Repository

E-Commerce Integration

Standard Templates

Management Interface

Social Media Integration

Analytics and Reporting

Digital Asset Management

Content Security

Translation Facilitation

Multi Channel Support

Vendor Capability Ratings

Average 82

Ease of IT Administration

Ease of Implementation

Quality of Features

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Breadth of Features

Vendor Support

Business Value Created

Also Featured in...

Content Marketing

Score 8.9

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WordPress.com Reviews

Prateek B.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Game changer from years

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

WordPress stands out as a highly reliable platform with a vast community, offering a plethora of plugins catering to various needs, both free and paid. Its cost-effectiveness, coupled with extensive plugin availability, makes it a budget-friendly choice, potentially saving significant expenses compared to other platforms

What is your favorite aspect of this product?

Huge plugin community and marketplace.

What do you dislike most about this product?

Performance and huge resource consumption.

What recommendations would you give to someone considering this product?

WordPress is the ideal choice for budget-conscious individuals needing to quickly build small to medium-sized web platforms. Its user-friendly interface, extensive plugin options, and cost-effective solutions enable efficient website creation without excessive time or financial investment. While performance may slightly vary, optimizations like caching plugins can mitigate concerns without sacrificing budget or timelines.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Amir H.

Role: Human Resources
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Wordpress is easy to use

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

It has more templates to customize to create good looking websites faster compared to other site builders

What is your favorite aspect of this product?

I like the different plugins in Wordpress which adds the functionality to the website which saves more time while creating websites

What do you dislike most about this product?

They do not support email hosting which makes to have the use of third parties to host emails which turn to be more expensive

What recommendations would you give to someone considering this product?

Yes, I would recommend Wordpress because it is easy to use and comes at a good price

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Information Technology
Industry: Construction
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Apr 2024

Good general purpose CMS

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Reliable
Enables Productivity
Continually Improving Product

WordPress.com

What is WordPress.com?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

WordPress.com Ratings

88 Likeliness to Recommend

96 Plan to Renew

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love WordPress.com?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Also Featured in...

Content Marketing

WordPress.com Reviews

Prateek B.

Game changer from years

Likeliness to Recommend

Pros

Amir H.

Wordpress is easy to use

Likeliness to Recommend

Pros

Good general purpose CMS

Likeliness to Recommend

Pros

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Feature Ratings

Web Publishing Capabilities

Content Repository

E-Commerce Integration

Standard Templates

Management Interface

Social Media Integration

Analytics and Reporting

Digital Asset Management

Content Security

Translation Facilitation

Multi Channel Support

Vendor Capability Ratings

Ease of IT Administration

Ease of Implementation

Quality of Features

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Breadth of Features

Vendor Support

Business Value Created