WalkMe Logo Award Winner Product Badge
WalkMe Logo Award Winner Product Badge
WalkMe

WalkMe

8.6 / 10
Category
WalkMe
8.6 / 10

What is WalkMe?

WalkMe’s Digital Adoption Platform (DAP) is a no-code software platform that enables organizations to measure, drive, and act to ultimately maximize the impact of their digital transformation and accelerate the return on their software investment.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

WalkMe won the following awards in the Digital Adoption Platforms category

Filter By

WalkMe Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WalkMe.

93 Likeliness to Recommend

97 Plan to Renew

81 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WalkMe?

2% Negative
7% Neutral
91% Positive

Pros

  • Respectful
  • Inspires Innovation
  • Helps Innovate
  • Trustworthy

Feature Ratings

Average 87

Process Flows

89

Contextual Guidance

89

Dashboard

88

Analytics and Reporting

87

Content Creation

87

Help Screens

86

Lightweight Automation

85

Content Management

84

Vendor Capability Ratings

Average 83

Ease of IT Administration

100

Ease of Data Integration

98

Quality of Features

95

Product Strategy and Rate of Improvement

92

Business Value Created

91

Usability and Intuitiveness

90

Vendor Support

90

Availability and Quality of Training

89

Breadth of Features

89

Ease of Customization

83

Ease of Implementation

83

WalkMe Reviews

Kimberly O.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2023

Minimal IT resources required! Easy to learn!

Likeliness to Recommend

9 / 10

What differentiates WalkMe from other similar products?

We've only used Bootstrap, and that requires IT resources and heavy lifting. With WalkMe, we have builders across the business with zero IT knowledge/skills. Being able to train someone to use WalkMe in a matter of weeks, is a huge win!

What is your favorite aspect of this product?

Solutions can be offered in many different ways.

What do you dislike most about this product?

The dislikes are due to our implementation and the proprietary websites that we use WalkMe in.

What recommendations would you give to someone considering this product?

If possible, the person(s) implementing WalkMe should only be focused on WalkMe. If they have to split their time with other responsibilities, it gets harder to reap all the benefits that WalkMe offers. Especially because WalkMe is frequently launching new features and functionality.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Efficient Service
  • Effective Service

Christi L.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2023

Join the Community!

Likeliness to Recommend

10 / 10

What differentiates WalkMe from other similar products?

WalkMe is such a complete solution, with an extensive rule engine and amazing support and training options.

What is your favorite aspect of this product?

I love the amount of different WalkMe tools that are available. You can really design a cohesive and complete training experience for the users, and then use Insights and analytics to measure success.

What do you dislike most about this product?

I do find one off bugs sometimes, but always work with support to resolve them.

What recommendations would you give to someone considering this product?

WalkMe is the best DAP on the market, Have your use cases and anything important to you prepared for your demo call, to make sure everyone is aligned on what you need. The training courses are endless, as well as the supporting events and webinars.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sabrina G.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

User friendly with limited coding knowledge

Likeliness to Recommend

10 / 10

What differentiates WalkMe from other similar products?

I have not seen any similar products to walkme, it is highly innovative as an overlay program and proves to be very dynamic to the user needs.

What is your favorite aspect of this product?

The tooltip "Smart Tips" are highly helpful and are an easy way to implement guidance.

What do you dislike most about this product?

There is limited functionality, I would love to see more advanced HTML5 capabilities in the future.

What recommendations would you give to someone considering this product?

Really consider the audience and UI space you want to implement Walkme into. Make sure you have enough room for overlays, and that the background coding may be stable enough to be read by Walkme.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular WalkMe Comparisons