WalkMe Logo Award Winner Product Badge
WalkMe Logo Award Winner Product Badge
WalkMe

WalkMe

8.6 / 10
Category
WalkMe
8.6 / 10

What is WalkMe?

WalkMe’s Digital Adoption Platform (DAP) is a no-code software platform that enables organizations to measure, drive, and act to ultimately maximize the impact of their digital transformation and accelerate the return on their software investment.

Company Details


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Awards & Recognition

WalkMe won the following awards in the Digital Adoption Platforms category

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WalkMe Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WalkMe.

93 Likeliness to Recommend

97 Plan to Renew

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WalkMe?

2% Negative
7% Neutral
91% Positive

Pros

  • Respectful
  • Inspires Innovation
  • Helps Innovate
  • Trustworthy

Feature Ratings

Average 87

Process Flows

89

Contextual Guidance

89

Dashboard

88

Analytics and Reporting

87

Content Creation

87

Help Screens

86

Lightweight Automation

85

Content Management

84

Vendor Capability Ratings

Average 83

Ease of IT Administration

100

Ease of Data Integration

98

Quality of Features

95

Product Strategy and Rate of Improvement

92

Business Value Created

91

Usability and Intuitiveness

90

Vendor Support

90

Availability and Quality of Training

89

Breadth of Features

89

Ease of Customization

83

Ease of Implementation

83

WalkMe Reviews

Ashneet S.

  • Role: Sales Marketing
  • Industry: Biotechnology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

Great product. Delivers value.

Likeliness to Recommend

4 / 10

What differentiates WalkMe from other similar products?

Cost differentiates them.

What is your favorite aspect of this product?

Functionality and easy to use

What do you dislike most about this product?

Customer service can be quicker.

What recommendations would you give to someone considering this product?

Watch online videos before purchasing.

Pros

  • Helps Innovate
  • Saves Time
  • Altruistic
  • Continually Improving Product

Cons

  • Less Productive

Jay L.

  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

Incredible Digital Adoption tool !

Likeliness to Recommend

9 / 10

What differentiates WalkMe from other similar products?

They are constantly evolving and enhacing the product. They are using breaking technologies and have great service.

What is your favorite aspect of this product?

The user community.

What do you dislike most about this product?

It can provide unpredictable results at times.

What recommendations would you give to someone considering this product?

Make sure to have at least one full time content creator.

Pros

  • Continually Improving Product
  • Caring
  • Respectful
  • Fair

Cons

  • Less Performance Enhancing
  • Role: Human Resources
  • Industry: Engineering
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Feb 2024

"Easy to use, but a bit pricey."

Likeliness to Recommend

9 / 10

Pros

  • Trustworthy
  • Effective Service
  • Caring
  • Helps Innovate

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