Navan Customer Reviews 2024

Navan

9.3 /10

54 Reviews Write a Review

Claim Software

What is Navan?

Navan (formerly TripActions) is the all-in-one super app that makes travel easy so you can focus on being there, not getting there. Say goodbye to spending hours on the phone trying to change your flight or saving stacks of receipts to manually input expenses.

Company Details

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Awards & Recognition

Navan won the following awards in the Travel Management category

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2023 Data Quadrant Gold Medalist

Latest Award, 2023

11 Top Rated Capabilities

14 Top Rated Features

Latest Award, 2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

11 Top Rated Capabilities

14 Top Rated Features

2022

Navan Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Navan.

96 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Navan?

0% Negative

0% Neutral

100% Positive

Pros

Reliable
Transparent
Enables Productivity
Security Protects

Feature Ratings

Average 94

Notifications/Alerts/Updates

Bank/Credit Card Integration

Self-Service

Policy Configuration/Implementation

Expense Management

AI Driven Personalization

Mobile

Travel and Accommodation Booking

Savings Optimization

Risk Management

Sustainability Reports

Vendor Capability Ratings

Average 90

Breadth of Features

100

Ease of Implementation

100

Product Strategy and Rate of Improvement

Ease of IT Administration

Quality of Features

Vendor Support

Availability and Quality of Training

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Business Value Created

Navan Reviews

Lwandile M.

Role: Information Technology
Industry: Telecommunications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2024

The product is very user friendly and efficient

Likeliness to Recommend

10 /10

What differentiates Navan from other similar products?

User friendly and ethical

What is your favorite aspect of this product?

Effective and saves costs

What do you dislike most about this product?

Nothing at all

What recommendations would you give to someone considering this product?

It is easy to use and setup

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Rashpal S.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Navan is awesome!!

Likeliness to Recommend

10 /10

What differentiates Navan from other similar products?

Seamless to use product Very intuitive Adds so much value in terms of expense management Great for managing expectations especially when travel can be full of delays Staff are great online chat

What is your favorite aspect of this product?

Mobile app is the best, so easy to use and helps a lot if you travel a lot. Almost like having a travel manager on your phone!

What do you dislike most about this product?

Nothing to note of at the moment. Clearly Navan have a great product roadmap and I see enhancements frequently.

What recommendations would you give to someone considering this product?

This is great as a service/ product. It will help hugely if you have travel and expense management challenges. The app is great the company credit card is great and the service is 100%.

Pros

Helps Innovate
Performance Enhancing
Trustworthy
Saves Time

Sylvia B.

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

Navan - Navigating Customer Journeys Like a Pro

Likeliness to Recommend

9 /10

What differentiates Navan from other similar products?

Navan provides a visual and intuitive interface for mapping and analyzing customer interactions across various touchpoints.

What is your favorite aspect of this product?

The ability to synchronize customer journey data directly with our CRM enhances our ability to create unified customer profiles.

What do you dislike most about this product?

One drawback of Navan is its learning curve.

What recommendations would you give to someone considering this product?

To make the most of Navan, encourage collaboration among teams and invest time in mastering the platform's features.

Pros

Continually Improving Product
Performance Enhancing
Altruistic
Appreciates Incumbent Status

Navan

What is Navan?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Navan Ratings

96 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Navan?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Notifications/Alerts/Updates Provide real-time alerts, reminders, and updates to users regarding individual itineraries i.e. flight cancellations/delays, check-in reminders, etc.

Bank/Credit Card Integration The ability to integrate banking information/credit card accounts directly within the software for increased ease of booking and expense tracking capabilities.

Self-Service Allows individual users to book travel and to manage their own itineraries without the need to contact a travel agent or support line.

Policy Configuration/Implementation Define and implement organizational policies within the application to ensure travel policies i.e. travel spending limits are being met automatically.

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

AI Driven Personalization Travel options are personalized based on user preferences, booking history, and company policy increasing the ease and efficiency of future bookings.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Travel and Accommodation Booking Booking with direct links to airline and hotel information, availability, upgrade options (subject to corporate policy and exception approval), and pricing.

Savings Optimization Travel data analytics provide insights that identify opportunities for savings, allowing users to maximize their travel spend budgets.

Risk Management Track and locate employees as they travel to inform them of events that may affect their trip, to keep them safe, and to meet duty of care requirements.

Sustainability Reports Individual CO2 impact reports in real-time for all travel services allows employees to make more environmentally conscious and sustainable travel plans.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Navan Reviews

Lwandile M.

The product is very user friendly and efficient

Likeliness to Recommend

Pros

Rashpal S.

Navan is awesome!!

Likeliness to Recommend

Pros

Sylvia B.

Navan - Navigating Customer Journeys Like a Pro

Likeliness to Recommend

Pros

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Feature Ratings

Notifications/Alerts/Updates

Bank/Credit Card Integration

Self-Service

Policy Configuration/Implementation

Expense Management

AI Driven Personalization

Mobile

Travel and Accommodation Booking

Savings Optimization

Risk Management

Sustainability Reports

Vendor Capability Ratings

Breadth of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of IT Administration

Quality of Features

Vendor Support

Availability and Quality of Training

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Business Value Created