Telnyx Logo
Telnyx Logo
Telnyx

Telnyx

7.8 / 10
Category
Telnyx
7.8 / 10

What is Telnyx?

Telnyx is a next-gen communications and connectivity platform that offers carrier-grade services on a private, global IP network. Telnyx's simple Mission Control portal and API mean you can integrate voice, messaging, fax, wireless, video, and more into your applications with ease. Every Telnyx customer has access to 24/7 in-house engineering support, as well as complimentary services like configuration management, enterprise-level security, and fraud detection.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Telnyx won the following awards in the Communications Platform as a Service category

Filter By

Telnyx Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Telnyx.

90 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Telnyx?

0% Negative
14% Neutral
86% Positive

Pros

  • Trustworthy
  • Respectful
  • Transparent
  • Efficient Service

Feature Ratings

Average 81

AI Engine for CPaaS

84

Code Libraries

83

MMS API

83

Cloud Integration

82

WebRTC-based Calling

82

Communication APIs

81

Online Cloud Platform

81

Integration APIs

81

Software Development Kit

80

Drag and Drop User Interface

80

Vendor Capability Ratings

Average 79

Ease of IT Administration

95

Ease of Implementation

94

Availability and Quality of Training

90

Ease of Customization

90

Breadth of Features

86

Business Value Created

86

Ease of Data Integration

86

Quality of Features

85

Usability and Intuitiveness

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Telnyx Reviews

Rongen R.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2022

We use Telnyx to send SMS through 3CX. It's good.

Likeliness to Recommend

7 / 10

What differentiates Telnyx from other similar products?

We chose Telnyx as per the recommendation of our 3CX vendor. But it's not fully integrated with our Hubspot CRM.

What is your favorite aspect of this product?

Able to send SMS via 3CX and can receive replies as well. Quite reasonable price.

What do you dislike most about this product?

No SMS ID feature.

What recommendations would you give to someone considering this product?

If you'll use Telnyx as it is go ahead, it's a perfect solution. Just confirm app integrations with them before subscribing to a plan.

Pros

  • Transparent
  • Trustworthy
  • Efficient Service
  • Effective Service

Andreas L.

  • Role: C-Level
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Telnyx - A company that you can Trust

Likeliness to Recommend

10 / 10

What differentiates Telnyx from other similar products?

After the most obvious, pricing and product features are set aside, Support, Support, and Support! Along with transparency and strong historical reporting, this makes Telnyx an easy choice in the telecom industry.

What is your favorite aspect of this product?

The ability to have SIP trunking created via 3 different way (Credentials, IP address, and via FQDN). With full flexibility in which International countries will be "Allowed" and with Fraud limits for that specific SIP Trunk. Limitation also can be assigned to the number of channels to the Trunk.

What do you dislike most about this product?

It's 7 years that we have been utilizing Telnyx which that is considered a long period of time in the telecom industry. This is due to the fact they are Transparent with their partners. When there is an issue ...they will tell you there is an issue. For us, it's one of the core values, Trust.

What recommendations would you give to someone considering this product?

Open a test account and test with your PBX/UCaas. Count the time it takes to set up a trunk and get it operational. You will see how fast easy and well-documented the process really is.

Pros

  • Continually Improving Product
  • Trustworthy
  • Efficient Service
  • Effective Service

Shaun G.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Good App and Platform

Likeliness to Recommend

8 / 10

What differentiates Telnyx from other similar products?

Highly integrated portal - maybe a bit too much for its own good, not a lot of support for what we had been doing, just left to our own devices, so that was a bit unsettling and eventually lead to a decline in use.

What is your favorite aspect of this product?

The idea of self-managed, portal driven - its all there - it looks good on paper, but not a lot of support and at the end of the day, that matters a lot.

What do you dislike most about this product?

Support was found to be somewhat lacking, days on end, no emails or calls being answered and being left to "figure it out" and also some audio quality problems and billing issues.

What recommendations would you give to someone considering this product?

just pay attention to whats going on, not just in setting up but at all times, dont take anything for granted that its just working as it should be. Maybe we had a rough go of things, and hope to continue going forward after a few issues are resolved, its certainly possible because the feel of their portal and site is really good and overall positive. So I hope I dont judge them too harshly. It certainly could have gone much, much better and also could have been far, far worse, its about as honest as I can say it.

Pros

  • Transparent
  • Helps Innovate
  • Continually Improving Product
  • Trustworthy

Cons

  • Under Delivered
  • Charges for Enhancements
  • Leverages Incumbent Status

Most Popular Telnyx Comparisons