TeamSupport Logo
TeamSupport Logo
TeamSupport LLC

TeamSupport

7.8 / 10
Category
TeamSupport
7.8 / 10

What is TeamSupport?

TeamSupport customer support software works the way your customer support team needs it to. It's easy to install, convenient to scale as your business grows, and offers the security and control required to create smooth and uninterrupted performance. From cross-department collaboration to the ability to monitor and analyze the performance of your service reps - our customer service software provides all the tools necessary to create a solution that works the way YOU do!

Company Details


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TeamSupport Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamSupport.

83 Likeliness to Recommend

94 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamSupport?

0% Negative
0% Neutral
100% Positive

Pros

  • Enables Productivity
  • Trustworthy
  • Efficient Service
  • Effective Service

Feature Ratings

Average 84

Customer Self Service Capabilities

90

Analytics and Reporting

87

Agent Collaboration

87

Contact Center Integration

83

Multi Channel Support

82

Agent Scripting

81

Customer Service Knowledge Management

80

Customer Service Workflow Management

79

Mobile Customer Care

78

Customer Community Management

77

Intelligent Search

74

Vendor Capability Ratings

Average 86

Breadth of Features

100

Ease of Customization

100

Ease of Implementation

100

Ease of IT Administration

100

Vendor Support

100

Availability and Quality of Training

96

Product Strategy and Rate of Improvement

94

Quality of Features

94

Usability and Intuitiveness

94

Business Value Created

92

Ease of Data Integration

84

TeamSupport Reviews

Brad L.

  • Role: Sales Marketing
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Easy to use program with excellent features.

Likeliness to Recommend

7 / 10

What differentiates TeamSupport from other similar products?

Support for basic issues is fast and uncomplicated, which sets it apart from competing applications.

What is your favorite aspect of this product?

My experience with TeamSupport has been excellent, and I am quite involved with cloud operations. Notably, its ticketing system enables us to collaborate closely with client inquiries. My favorite part is the centralized tracking system, which greatly improves the efficiency of teamwork. Then there's the user-friendly interface, and analytics are a game-changer for proactive support plans.

What do you dislike most about this product?

However, TeamSupport does have room for improvement in certain areas. There aren't a ton of choices for personalization, in my opinion. Although it serves its purpose, the user interface might benefit from more configuration, workflow, and automation options.

What recommendations would you give to someone considering this product?

Because it has made our customer relationship management more efficient and our support procedures simpler, I recommend this tool. These enhancements in customer issue handling have substantially increased our productivity and customer satisfaction.

Pros

  • Trustworthy
  • Unique Features
  • Efficient Service
  • Inspires Innovation

Barbara D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

TeamSupport takes care of ticket tracking

Likeliness to Recommend

8 / 10

What differentiates TeamSupport from other similar products?

There are many aspects that make my job as an accountant at TeamSupport enjoyable. Our company can now provide better customer service thanks to the TeamSupport integration. We have significantly improved our ability to handle and respond to customer inquiries.

What is your favorite aspect of this product?

TeamSupport has resolved numerous issues. Streamlines our customer service process, reducing the amount of time spent on each ticket. Teamwork has improved and customers are happier because of that efficiency.

What do you dislike most about this product?

However, TeamSupport has room for improvement in certain areas. In my opinion there are not many customization options. The interface serves its purpose, however, it could be more flexible in terms of workflow, automations and configurations.

What recommendations would you give to someone considering this product?

We were able to resolve critical operational issues with the help of the software. It has made our support processes easier and improved our efficiency in managing customer interactions. These improvements to our problem-solving processes have substantially increased our productivity and the happiness of our consumers.

Pros

  • Continually Improving Product
  • Reliable
  • Efficient Service
  • Acts with Integrity

Jennifer L.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Good value. Good support. Easy to implement.

Likeliness to Recommend

10 / 10

What differentiates TeamSupport from other similar products?

Value for money. Easy to connect to our CRM with no code. We were given a free trial and ended not using all of our dedicated support which was included in the set up fee as worked out most it ourselves during the free trial.

What is your favorite aspect of this product?

Live chat has reduced customer friction in contacting us. We understand our customer needs better.

What do you dislike most about this product?

It’s not as smart looking as others but it’s such good value.

What recommendations would you give to someone considering this product?

The product is good value and mets 90% of our requirements.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing