Brand Tango Technology Inc.

Tango CRM

8.2 /10

What is Tango CRM?

The Tango CRM goal is to assist companies with streamlining overcomplicated tasks, automating manual processes, increasing productivity, providing detailed reporting, standardizing interfaces, and increasing profit. The Tango CRM is a collection of lead, campaign, sales, vendor, relationship, and content-management modules.

Company Details

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Tango CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Tango CRM.

91 Likeliness to Recommend

100 Plan to Renew

99 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Tango CRM?

0% Negative

0% Neutral

100% Positive

Pros

Continually Improving Product
Reliable
Trustworthy
Effective Service

Feature Ratings

Average 96

Telephony and Call Center Management

Marketing Management

Analytics and Reporting

Lead Management

Activity and Workflow Management

Customer Service Management

Account and Contact Management

Quote Contract and Proposal

Collaboration

Mobile

Sales Management

Vendor Capability Ratings

Average 97

Breadth of Features

100

Ease of Implementation

100

Ease of IT Administration

100

Product Strategy and Rate of Improvement

100

Usability and Intuitiveness

100

Availability and Quality of Training

Business Value Created

Ease of Data Integration

Quality of Features

Vendor Support

Ease of Customization

Tango CRM Reviews

Chirag P.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2023

"Impressive functionalities!"

Likeliness to Recommend

9 /10

What differentiates Tango CRM from other similar products?

One remarkable aspect of Tango CRM is its user-friendly interface, setting it apart from other CRM tools that can be complex and challenging to navigate.

What is your favorite aspect of this product?

The highly appealing User Interface, what stands out to me about Tango CRM is its abundant array of features. This tool offers a wealth of capabilities, allowing us to accomplish a multitude of tasks.

What do you dislike most about this product?

My positive encounter with Tango CRM leaves little room for complaints, as every aspect functions effectively.

What recommendations would you give to someone considering this product?

When it comes to fulfilling your CRM requirements, you require a tool that has been rigorously tested and demonstrated its efficacy. Tango CRM fits this criterion perfectly.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Hooker R.

Role: Information Technology
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2021

Excellent customer data management product

Likeliness to Recommend

10 /10

What differentiates Tango CRM from other similar products?

I have no experience from similar products in our organization.

What is your favorite aspect of this product?

I like the performance of this great in monitoring area where there is concentration of our clients and giving us real-time analytics. Engagement with customers is easy from this platform via live chat. Collaboration among our team members is convenient during project and task implementation.

What do you dislike most about this product?

I have not experienced any challenge from the performance of this great platform.

What recommendations would you give to someone considering this product?

I highly recommend this platform to any company for effective customer engagement and client data integration in any business enterprise.

Pros

Effective Service
Inspires Innovation
Saves Time
Fair

Jeniffer E.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2021

Best Simple CRM Solution.

Likeliness to Recommend

9 /10

What differentiates Tango CRM from other similar products?

Tango CRM offers an amazing marketing services to the users.

What is your favorite aspect of this product?

I like the simple to start using software and features are very easy.

What do you dislike most about this product?

Dislike about Tango CRM i have none.

What recommendations would you give to someone considering this product?

Tango CRM provides effective CRM services to the various businesses and the features are very flexible.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Tango CRM

What is Tango CRM?

Company Details

Need Assistance?

Tango CRM Ratings

91 Likeliness to Recommend

100 Plan to Renew

99 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love Tango CRM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Activity and Workflow Management Text or code-based and visual workflow designers.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Tango CRM Reviews

Chirag P.

"Impressive functionalities!"

Likeliness to Recommend

Pros

Hooker R.

Excellent customer data management product

Likeliness to Recommend

Pros

Jeniffer E.

Best Simple CRM Solution.

Likeliness to Recommend

Pros

Feature Ratings

Telephony and Call Center Management

Marketing Management

Analytics and Reporting

Lead Management

Activity and Workflow Management

Customer Service Management

Account and Contact Management

Quote Contract and Proposal

Collaboration

Mobile

Sales Management

Vendor Capability Ratings

Breadth of Features

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Business Value Created

Ease of Data Integration

Quality of Features

Vendor Support

Ease of Customization