1/17 in IT Service Management

Response
Distribution
53Reviews

SysAid

SysAid

SysAid is an IT service management (ITSM) and help desk software that integrates all the essential IT tools into one Service Desk. Available as a cloud-based or on-premises solution, its rich set of features include a powerful Help Desk, Asset Management, and other easy-to-use tools for analyzing and optimizing help desk performance.

8.4

Composite Score

Composite
Score

+85

Emotional Footprint

Emotional
Footprint

88%

Likeliness to Recommend

Likeliness
to Recommend

1/17 in IT Service Management

Response
Distribution
53Reviews
Category Features
  • Integrated Knowledge Management
  • |
  • Systems Management Integration
  • |
  • Service Catalog
  • |
  • Business Application Integration
  • |
  • Integration with IT Tools
  • |
  • End-User Self-Serve
  • |
  • End-User Support Solutions
  • |
  • Technician Administration
  • |
  • Reporting
  • |
  • Multi-Site Functionality
  • |
  • Multi-Device Capability

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  • Version and Module Satisfaction Levels
  • Comparisons by Organization Size, Usage, and Role
  • Individual Comments and Recommendations from Users
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Word Cloud

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Product Reviews

  • -
  • 1
  • 2
  • 3
  • 4
Neutral
8/10

Information Technology

Great product with good features!

Vendor Capability Satisfaction

  • 3
  • Availability and Quality of Training
  • 3
  • Breadth of Features
  • 4
  • Business Value Created
  • 4
  • Ease of Customization
  • 3
  • Ease of Data Integration
  • 4
  • Ease of Implementation
  • 3
  • Ease of IT Administration
  • 3
  • Product Strategy and Rate of Improvement
  • 3
  • Quality of Features
  • 3
  • Usability and Intuitiveness
  • 4
  • Vendor Support

Product Feature Satisfaction

  • 3
  • Business Application Integration
  • 4
  • End-User Self-Serve
  • 3
  • End-User Support Solutions
  • 3
  • Integrated Knowledge Management
  • 4
  • Integration with IT Tools
  • 3
  • Multi-Device Capability
  • 3
  • Multi-Site Functionality
  • 4
  • Reporting
  • 3
  • Service Catalog
  • 3
  • Systems Management Integration
  • 3
  • Technician Administration
Recommends
10/10

Information Technology

Easy to use and a great tool for our company

Vendor Capability Satisfaction

  • 3
  • Availability and Quality of Training
  • 3
  • Breadth of Features
  • 3
  • Business Value Created
  • 3
  • Ease of Customization
  • -
  • Ease of Data Integration
  • 4
  • Ease of Implementation
  • 3
  • Ease of IT Administration
  • 3
  • Product Strategy and Rate of Improvement
  • 3
  • Quality of Features
  • 4
  • Usability and Intuitiveness
  • 4
  • Vendor Support

Product Feature Satisfaction

  • 3
  • Business Application Integration
  • 3
  • End-User Self-Serve
  • 3
  • End-User Support Solutions
  • 3
  • Integrated Knowledge Management
  • -
  • Integration with IT Tools
  • 3
  • Multi-Device Capability
  • -
  • Multi-Site Functionality
  • 2
  • Reporting
  • 3
  • Service Catalog
  • 3
  • Systems Management Integration
  • 3
  • Technician Administration
Recommends
10/10

Finance

Quick, simple and cheap implementation without IT.

Vendor Capability Satisfaction

  • 4
  • Availability and Quality of Training
  • 3
  • Breadth of Features
  • 3
  • Business Value Created
  • 4
  • Ease of Customization
  • -
  • Ease of Data Integration
  • 4
  • Ease of Implementation
  • 4
  • Ease of IT Administration
  • 3
  • Product Strategy and Rate of Improvement
  • 3
  • Quality of Features
  • 4
  • Usability and Intuitiveness
  • 4
  • Vendor Support

Product Feature Satisfaction

  • 3
  • Business Application Integration
  • 4
  • End-User Self-Serve
  • 4
  • End-User Support Solutions
  • 3
  • Integrated Knowledge Management
  • -
  • Integration with IT Tools
  • 3
  • Multi-Device Capability
  • 4
  • Multi-Site Functionality
  • 4
  • Reporting
  • 4
  • Service Catalog
  • 3
  • Systems Management Integration
  • 4
  • Technician Administration