What is Act!?
Flexible CRM that’s uniquely yours. Act! makes it easy to build lasting relationships and provides the freedom to tailor an Act! experience to your business and industry needs - your adaptable, everywhere, connected workspace.
Company Details
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Get AssistanceAct! Ratings
Real user data aggregated to summarize the product performance and customer experience.
72 Likeliness to Recommend
84 Plan to Renew
64 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+44 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Act!?
Pros
- Respectful
- Reliable
- Enables Productivity
- Acts with Integrity
Cons
- Under Delivered
- Charges for Enhancements
- Leverages Incumbent Status
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Customer Service Management
Mobile
Lead Management
Collaboration
Sales Management
Account and Contact Management
Activity and Workflow Management
Marketing Management
Quote Contract and Proposal
Analytics and Reporting
Telephony and Call Center Management
Vendor Capability Ratings
Ease of IT Administration
Breadth of Features
Ease of Customization
Quality of Features
Business Value Created
Availability and Quality of Training
Ease of Implementation
Ease of Data Integration
Product Strategy and Rate of Improvement
Vendor Support
Usability and Intuitiveness
Act! Reviews
Paul H.
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2021
Easy to use, does what you need it to do
Likeliness to Recommend
What differentiates Act! from other similar products?
Integration with our database made this the product of choice for us.
What is your favorite aspect of this product?
Filtering of contacts for ease of report writing.
What do you dislike most about this product?
Layout is a little tired looking.
What recommendations would you give to someone considering this product?
Do your research - check the integrations and ability to integrate with your database platform.
Pros
- Reliable
- Enables Productivity
- Effective Service
- Respectful
- Role: Information Technology
- Industry: Technology
- Involvement: Vendor Management and Renewal
Submitted Nov 2021
used as a databse existing/new customers
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Efficient Service
- Saves Time
Cons
- Less Effective Service
- Less Fair
Parin P.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Oct 2021
Great & Helpful CRM Platform for Your Business
Likeliness to Recommend
What differentiates Act! from other similar products?
Act! integrates tried-and-true CRM with sophisticated marketing capabilities, giving users everything they need to advertise like a pro, convert prospects to purchases, and earn lifelong followers. Act! was a pioneer inside the small and mid-sized company software industry for over thirty years, and now provides the comprehensive capability, unprecedented flexibility, and great value that allows a great match for each and every client.
What is your favorite aspect of this product?
Dealing with ACT, I get access to my whole company's financial transactions. I can view the user's account history. This will ready me for a phone call or a conference, as well as any keynote speeches that I may require. The completion of the conference and purchase is the aim. I can manage several task lists and ensure that they are done in the time frame agreed to by the client.
What do you dislike most about this product?
The interconnected feature is sluggish. We attempted to use the client Username display function, however, the connection sync to gather data was so slow that you would be usually done with the call first before recording appeared. It also appears to be traded off every moment, which left certain software functions trailing.
What recommendations would you give to someone considering this product?
If you really need a much more notable possibility in your purchases or need to stay in touch with your established customers on a regular basis, then there is no question that ACT! is the best thing to keep in mind, because it provides very appropriate techniques, because it is a fairly complicated CRM framework, with a great field of view in the life cycle of the work that is promoted, not to mention that it also offers powerful marketing digitization, significantly propelling the market of any organization that uses this service.
Pros
- Helps Innovate
- Trustworthy
- Effective Service
- Inspires Innovation