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SugarCRM

SugarCRM

8.2 / 10
Category
SugarCRM
8.2 / 10

What is SugarCRM?

At Sugar, we know that things work differently at an enterprise scale. Leverage Enterprise’s core capabilities as a baseline for highly tailored applications. Orchestrate complicated, multi-user and multi-system processes. With Enterprise, Sugar provides the tools to adapt your CRM to your business.

Company Details


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Awards & Recognition

SugarCRM won the following awards in the Customer Relationship Management - Midmarket category

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SugarCRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SugarCRM.

85 Likeliness to Recommend

92 Plan to Renew

3
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SugarCRM?

1% Negative
5% Neutral
94% Positive

Pros

  • Caring
  • Fair
  • Trustworthy
  • Generous Negotitation

Feature Ratings

Average 83

Lead Management

87

Account and Contact Management

84

Collaboration

84

Mobile

84

Customer Service Management

83

Activity and Workflow Management

82

Sales Management

80

Quote Contract and Proposal

80

Marketing Management

79

Telephony and Call Center Management

79

Analytics and Reporting

78

Vendor Capability Ratings

Average 81

Availability and Quality of Training

96

Business Value Created

95

Ease of Implementation

95

Ease of IT Administration

94

Breadth of Features

93

Ease of Data Integration

92

Ease of Customization

91

Product Strategy and Rate of Improvement

91

Quality of Features

90

Vendor Support

88

Usability and Intuitiveness

86

SugarCRM Reviews

Diego N.

  • Role: C-Level
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

CRM that makes a difference

Likeliness to Recommend

7 / 10

What differentiates SugarCRM from other similar products?

SugarCRM was so easy to deploy, even a child could do it. And not only a Gen Zs!

What is your favorite aspect of this product?

The ease of deployment. Quick to install, set up, deploy and maintain. A true delight.

What do you dislike most about this product?

I don't think there is anything I don't like. UI is good, mobile support is good. It's a solid solution.

What recommendations would you give to someone considering this product?

Get your strategy ready before you deploy, otherwise you'll have a lot of software and not much to do with it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Dec 2023

A CRM that does it it all for mid market business.

Likeliness to Recommend

8 / 10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Nitesh B.

  • Role: Sales Marketing
  • Industry: Construction
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Jan 2023

Easy to use and fantastic product must use it

Likeliness to Recommend

9 / 10

What differentiates SugarCRM from other similar products?

Very easy helpful and less time consuming

What is your favorite aspect of this product?

All the data management

What do you dislike most about this product?

Sometime leggings issue

What recommendations would you give to someone considering this product?

Must to consider

Pros

  • Unique Features
  • Efficient Service
  • Effective Service
  • Inspires Innovation

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