Sprout Social Enterprise Logo
Sprout Social Enterprise Logo
Sprout Social

Sprout Social Enterprise

8.6 /10
Category
Sprout Social Enterprise
8.6 /10

What is Sprout Social Enterprise?

People increasingly turn to social media to engage with your business. Sprout Social gives you the most powerful tools available to personally connect with customers, solve issues and create brand advocates.

Company Details


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Awards & Recognition

Sprout Social Enterprise won the following awards in the Social Media Management - Enterprise category

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Sprout Social Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sprout Social Enterprise.

84 Likeliness to Recommend

1
Since last award

91 Plan to Renew

80 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sprout Social Enterprise?

2% Negative
7% Neutral
91% Positive

Pros

  • Respectful
  • Efficient Service
  • Enables Productivity
  • Reliable

Feature Ratings

Average 83

Social Media Channel Integration Inbound

89

Social Response Management

86

Social Moderation and Workflow Management

85

Social Asset Management

85

Social Media Channel Integration Outbound

84

Campaign Execution

83

Social Post Archival

81

Dashboards and Visualization

81

Trend Analysis

80

Sentiment Analysis

79

Contextual Analysis

75

Vendor Capability Ratings

Average 83

Ease of Implementation

88

Quality of Features

85

Business Value Created

85

Breadth of Features

84

Product Strategy and Rate of Improvement

84

Ease of Data Integration

84

Ease of Customization

84

Usability and Intuitiveness

82

Availability and Quality of Training

81

Ease of IT Administration

80

Vendor Support

78

Sprout Social Enterprise Reviews

Miley E.

  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2020

Excellent for Automated Publishing

Likeliness to Recommend

10 /10

What differentiates Sprout Social Enterprise from other similar products?

Unlike other similar products, Sprout Social offers so many features at ago. In my case, the social media related features were more than I could use.

What is your favorite aspect of this product?

My favorite aspect of this product is the automated publishing. This feature combined with post scheduling made my work easy in that I could write a post in advance then schedule when it should be published.

What do you dislike most about this product?

I have no dislike for Sprout Social at all. Instead, I would be glad if my employer renews the software.

What recommendations would you give to someone considering this product?

I would urge businesses that rely on social platforms to sell their products or services, or to reach their customers and target market to try this product, even if its the free trial version. I believe that it will bring a positive change in your business.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Anne D.

  • Role: Sales Marketing
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2020

Excellent for Digital Marketing

Likeliness to Recommend

10 /10

What differentiates Sprout Social Enterprise from other similar products?

Sprout Social has a scheduling browser which allows for ideal posting periods. Besides, one can download information such as reports according to their platforms hence the chances of confusing items are removed.

What is your favorite aspect of this product?

My favorite aspects of Sprout Social are two; the social media analytics tools and social media management. With social media analytics tools, it is easy for one to monitor competitors, a feature that lacks in most of other similar products. Regarding social media management, there is collaboration option that allows for team work. Also, social media management has post scheduling where I can schedule when to post a given post to reach the target market in time.

What do you dislike most about this product?

I honestly have no any dislike for this product.

What recommendations would you give to someone considering this product?

Sprout Social has enabled our company to meet with so many customers and close deals through audience targeting. Through a combination of the features that Sprout Social offers, a business can increase its production hence returns on its investment.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Apr 2020

Great for managing multiple social channels

Likeliness to Recommend

6 /10

Pros

  • Performance Enhancing
  • Trustworthy
  • Unique Features
  • Effective Service

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