Sprinklr Social Logo
Sprinklr Social Logo
Sprinklr

Sprinklr Social

Composite Score
7.6 /10
CX Score
7.6 /10
Category
Sprinklr Social
7.6 /10

What is Sprinklr Social?

With Sprinklr Social, you can deliver a positive experience that’s true to your brand - no matter where your customers are digitally - from a single, unified platform.

Company Details


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Awards & Recognition

Sprinklr Social won the following awards in the Social Media Management - Enterprise category

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Sprinklr Social Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sprinklr Social.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

77 Likeliness to Recommend

6
Since last award

92 Plan to Renew

3
Since last award

77 Satisfaction of Cost Relative to Value

4
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sprinklr Social?

4% Negative
15% Neutral
81% Positive

Pros

  • Respectful
  • Enables Productivity
  • Effective Service
  • Fair

Feature Ratings

Average 82

Dashboards and Visualization

87

Social Media Channel Integration Outbound

86

Social Response Management

86

Social Asset Management

84

Social Post Archival

84

Campaign Execution

84

Social Media Channel Integration Inbound

84

Social Moderation and Workflow Management

81

Trend Analysis

79

Contextual Analysis

79

Sentiment Analysis

76

Vendor Capability Ratings

Average 76

Quality of Features

81

Availability and Quality of Training

77

Vendor Support

77

Ease of Customization

77

Ease of Data Integration

77

Product Strategy and Rate of Improvement

76

Ease of Implementation

76

Business Value Created

76

Breadth of Features

75

Usability and Intuitiveness

73

Ease of IT Administration

71

Sprinklr Social Reviews

Marta c.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2022

Easy to use and share info!

Likeliness to Recommend

8 /10

What differentiates Sprinklr Social from other similar products?

Easiness and reliability

What is your favorite aspect of this product?

Easiness to share info, search for info and establish a workflow among the team

What do you dislike most about this product?

Nothing special

What recommendations would you give to someone considering this product?

Crucial to sustain a good social media management (with both assets and analysis)

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Dancan K.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

A Fantastic Product For Social Media Management

Likeliness to Recommend

9 /10

What differentiates Sprinklr Social from other similar products?

Sprinklr Modern Engagement is different in many ways but I will list one - It handled social media core function flawlessly and has never failed.

What is your favorite aspect of this product?

My favorite aspect of this tool is that it is a comprehensive social media management tool. It is affordable and it makes everything effortless from scheduling posts and managing our pages.

What do you dislike most about this product?

Sprinklr Modern Engagement is great and I have no bad blood with this tool.

What recommendations would you give to someone considering this product?

Sprinklr Modern Engagement has been a great software and it works well and for this reason, I recommend this tool.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Unique Features

RUTH N.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2020

efficient social media manager

Likeliness to Recommend

9 /10

What differentiates Sprinklr Social from other similar products?

Sprinklr offers all round functionality and more when it comes to social media management ranging from listening , moderation, advertising and analytics

What is your favorite aspect of this product?

One can get their social team together on board on Sprinklr to allow them do things such as content creation, customer care and posting. The case management service allows one to group complaints and questions from different social media platforms that are the same into one category so one can tend to them as a group not as individuals which can be exhausting. Sprinklr can access almost every social media platform.

What do you dislike most about this product?

There is nothing so far we dislike about Sprinklr .

What recommendations would you give to someone considering this product?

I highly recommend Sprinklr to any organization that want to manage their social media effectively while remaining relevant.

Pros

  • Efficient Service
  • Caring
  • Saves Time
  • Acts with Integrity

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