6/17 in IT Service Management

Response
Distribution
24Reviews

Spiceworks

Spiceworks IT Help Desk

Whether you're working solo in your IT shop or running a national services business, Spiceworks simplifies all the tasks of your typical IT workday. IT Help desk helps you understand and change team behavior and articulate your value to the business as well as helps to share with you ideas & hard-won lessons learned.

8.1

Composite Score

Composite
Score

+79

Emotional Footprint

Emotional
Footprint

83%

Likeliness to Recommend

Likeliness
to Recommend

6/17 in IT Service Management

Response
Distribution
24Reviews
Category Features
  • Integrated Knowledge Management
  • |
  • Systems Management Integration
  • |
  • Service Catalog
  • |
  • Business Application Integration
  • |
  • Integration with IT Tools
  • |
  • End-User Self-Serve
  • |
  • End-User Support Solutions
  • |
  • Technician Administration
  • |
  • Reporting
  • |
  • Multi-Site Functionality
  • |
  • Multi-Device Capability

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  • Version and Module Satisfaction Levels
  • Comparisons by Organization Size, Usage, and Role
  • Individual Comments and Recommendations from Users
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Product Reviews

  • -
  • 1
  • 2
  • 3
  • 4
Neutral
8/10

Information Technology

Easy to implement ticketing system with near zero cost. It is very easy to customise with excellent community support.

Vendor Capability Satisfaction

  • 2
  • Availability and Quality of Training
  • 2
  • Breadth of Features
  • 2
  • Business Value Created
  • 3
  • Ease of Customization
  • 2
  • Ease of Data Integration
  • 3
  • Ease of Implementation
  • 3
  • Ease of IT Administration
  • 3
  • Product Strategy and Rate of Improvement
  • 3
  • Quality of Features
  • 3
  • Usability and Intuitiveness
  • 3
  • Vendor Support
Neutral
8/10

Information Technology

User Friendly great layout

Vendor Capability Satisfaction

  • -
  • Availability and Quality of Training
  • 2
  • Breadth of Features
  • 3
  • Business Value Created
  • 3
  • Ease of Customization
  • 3
  • Ease of Data Integration
  • -
  • Ease of Implementation
  • 4
  • Ease of IT Administration
  • 3
  • Product Strategy and Rate of Improvement
  • 4
  • Quality of Features
  • 3
  • Usability and Intuitiveness
  • -
  • Vendor Support