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Smartsheet Logo Award Winner Product Badge
Smartsheet

Smartsheet

Composite Score
9.1 /10
CX Score
9.3 /10
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Smartsheet
9.1 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Project Portfolio Management - Midmarket category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

2
Since last award

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
2% Neutral
97% Positive

Pros

  • Helps Innovate
  • Efficient Service
  • Saves Time
  • Performance Enhancing

Feature Ratings

Average 87

Project Portfolio Management

89

Lifecycle Management

88

Timesheet Management

88

Resource Planning

86

Analytics and Reporting

84

Vendor Capability Ratings

Average 85

Ease of Implementation

89

Quality of Features

87

Business Value Created

87

Breadth of Features

87

Ease of Customization

86

Ease of IT Administration

86

Usability and Intuitiveness

85

Ease of Data Integration

85

Product Strategy and Rate of Improvement

83

Availability and Quality of Training

81

Vendor Support

81

Smartsheet Reviews

Jamie S.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2020

Smartsheet: A real game changer on PPM and PSA

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Smartsheet has a mobile application that encompasses resource management and PPM tools.

What is your favorite aspect of this product?

My favorite aspect is the way Smartsheet has capabilities for managing complex tasks and projects.

What do you dislike most about this product?

The then issues I used to encounter has been eradicated by support from both ends.

What recommendations would you give to someone considering this product?

Configure what they need to manage before trying or investing in Smartsheet.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Melissa S.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2020

Why I prefer Smartsheet for PPM

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Smartsheet has enterprise project management features and also resource management tools.

What is your favorite aspect of this product?

I like that I no longer record errors while tracking time and cost spent on projects with the help of Smartsheet.

What do you dislike most about this product?

I do not like the aspect that Smartsheet lacks offline access mode to record data while offline.

What recommendations would you give to someone considering this product?

Consider their budget abd requirements before relying on Smartsheet.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kristen C.

  • Role: Operations
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2020

My overall expertise with Smartsheet

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Smartsheet has resource management capability, which isn't available on other PPM tools.

What is your favorite aspect of this product?

I like that Smartsheet enables us to get the exact time and expense incurred on projects. It integrates with external applications such as Slack and Box to advance it's capabilities.

What do you dislike most about this product?

I slightly dislike that Smartsheet fails to synchronize data while not connected to the internet.

What recommendations would you give to someone considering this product?

To integrate it with other external programs to enjoy more capabilities.

Pros

  • Saves Time
  • Helps Innovate
  • Continually Improving Product
  • Reliable

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