ServiceNow APM Logo
ServiceNow APM Logo
ServiceNow

ServiceNow APM

8.0 / 10
Category
ServiceNow APM
8.0 / 10

What is ServiceNow APM?

APM uses CMDB, discovery process, software asset management, and cost modeling to deliver a complete picture of the application portfolio.

Company Details


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ServiceNow APM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow APM.

85 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow APM?

4% Negative
3% Neutral
93% Positive

Pros

  • Friendly Negotiation
  • Respectful
  • Client Friendly Policies
  • Over Delivered

Feature Ratings

Average 89

ALM Integration

93

Technical Health Assessment

92

Analytics and Reporting

91

Business Value Analysis

89

Inventory Control

89

Planning and Scheduling

88

Total Cost of Ownership Analysis

87

Application Rationalization

87

Automated Survey Distribution

86

Risk Analysis

86

Functional Overlap Assessment

84

Vendor Capability Ratings

Average 85

Ease of IT Administration

96

Ease of Implementation

95

Ease of Customization

92

Ease of Data Integration

92

Product Strategy and Rate of Improvement

92

Quality of Features

92

Breadth of Features

89

Usability and Intuitiveness

88

Business Value Created

85

Vendor Support

84

Availability and Quality of Training

74

ServiceNow APM Reviews

Gulshan p.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Outstanding to understand projects demands.

Likeliness to Recommend

9 / 10

What differentiates ServiceNow APM from other similar products?

Spectacular with linking to cloud platforms such as AWS. Outstanding with inventory tracking of all our applications. Impeccable with it's technical support team. Clean and robust UI.

What is your favorite aspect of this product?

Effectiveness with digital transformation. Powerful and secure storage and retrieving of CI details. Terrific with data visibility and have control of the applications. Impressed with efficient understanding project demands.

What do you dislike most about this product?

Remarkable with its technical support so good. Intuitive and clean UI.

What recommendations would you give to someone considering this product?

Terrific with efficient understanding of projects demands. Real-time inventory tracking of our application and their relationship with other applications. Outstanding with ease of integration. Robust and clean UI.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Khushbu S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Easy to use and great functionality

Likeliness to Recommend

9 / 10

What differentiates ServiceNow APM from other similar products?

Cost and Functionality

What is your favorite aspect of this product?

Data and accuracy

What do you dislike most about this product?

Too many features

What recommendations would you give to someone considering this product?

Try it and you will never regret it

Pros

  • Inspires Innovation
  • Altruistic
  • Transparent
  • Reliable

Jeemish M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2023

The best tool right now and market leader.

Likeliness to Recommend

8 / 10

What differentiates ServiceNow APM from other similar products?

Better ITIL compliant features with full blown incident, problem and change management.

What is your favorite aspect of this product?

Rich features with persona based reports and dashboards

What do you dislike most about this product?

Being a SaaS tool, it can lead to Performance issues if integrations not design with full knowledge

What recommendations would you give to someone considering this product?

Improve report and dashboards gadgets.

Pros

  • Continually Improving Product
  • Trustworthy
  • Unique Features
  • Efficient Service