Salesforce Platform Logo Award Winner Product Badge
Salesforce Platform Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Platform

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Salesforce Platform
8.8 /10

What is Salesforce Platform?

The demand for apps has quickly outstripped the development capacity of many IT departments. Salesforce Platform is the fastest way to build and deploy apps for customers, employees, and partners. By streamlining the app-building process — including giving you the basic building blocks so you never have to start from scratch — Salesforce Platform gives you the agility to tackle your app backlog and take the lead in the app revolution.

Company Details


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Awards & Recognition

Salesforce Platform won the following awards in the Low-Code Development Tools category

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Salesforce Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

98 Plan to Renew

79 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Platform?

1% Negative
2% Neutral
97% Positive

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 82

Application Security

88

Collaboration

86

Role-Based Access Management

85

Cross-Platform Deployment

84

Cloud Deployment

84

Audit Trail

83

End to End Lifecycle Management

83

Import and Export Capabilities

83

Application Inventory and Dashboard

83

Data and Entity Mapping

83

Vendor Community and Marketplace

82

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Customization

85

Availability and Quality of Training

83

Ease of IT Administration

83

Product Strategy and Rate of Improvement

83

Vendor Support

83

Quality of Features

83

Breadth of Features

83

Usability and Intuitiveness

83

Ease of Data Integration

81

Ease of Implementation

79

Salesforce Platform Reviews

Y. Selim E.

  • Role: Sales Marketing
  • Industry: Electronics
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

absolute must have, great advantages

Likeliness to Recommend

7 /10

What differentiates Salesforce Platform from other similar products?

advanced data capturing capabilities

What is your favorite aspect of this product?

Integration to new advertising platforms

What do you dislike most about this product?

sometimes its too slow and stalling

What recommendations would you give to someone considering this product?

taking learning seriously

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Unique Features

Renato J.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

Salesforce is a most have platform.

Likeliness to Recommend

10 /10

What differentiates Salesforce Platform from other similar products?

Salesforce has been at the forefront of introducing cloud-based CRM and has consistently maintained its reputation as a leader in the CRM industry. One of the key factors contributing to its success is their strong commitment to business by making substantial investments in security every year. This dedication instills trust among user organizations, providing them with a worry-free solution that allows them to swiftly onboard, remain engaged, and rely on Salesforce for all their business requirements.

What is your favorite aspect of this product?

Salesforce enables me to capture real-time records of all my interactions with clients, providing a valuable reference for future conversations. The benefits of utilizing Salesforce include its user-friendly nature and convenience in managing day-to-day activities for each lead. These records are easily accessible not only to me but also to my colleagues, allowing for seamless reference and collaboration. Additionally, Salesforce seamlessly integrates with other software, such as Salesloft, facilitating data retrieval and enhancing overall functionality.

What do you dislike most about this product?

The platform's complexity can pose a significant learning curve, particularly for users who are unfamiliar with Customer Relationship Management (CRM) systems. Due to its advanced features and functionality, new users may initially find it difficult to navigate and understand the platform's intricacies. To fully harness the platform's potential, individuals will likely need to invest time and effort in training and familiarization. Adequate training sessions and resources can help users gain a comprehensive understanding of the platform's capabilities, features, and workflows.

What recommendations would you give to someone considering this product?

The software combines simplicity with incredible capabilities in the realm of application development. It offers a low-code approach and efficient speed, effectively streamlining the process of creating applications.

Pros

  • Helps Innovate
  • Client's Interest First
  • Friendly Negotiation
  • Continually Improving Product

Almir B.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

Best CRM platform available in the market!

Likeliness to Recommend

10 /10

What differentiates Salesforce Platform from other similar products?

Didn't use any other platforms

What is your favorite aspect of this product?

1. Salesforce offers a highly customizable platform that can be tailored to meet the specific needs of businesses across industries and sizes. 2.SF provides a comprehensive suite of CRM tools and features that cover various aspects of customer management, including lead management, opportunity tracking, contact management, analytics, reporting.....

What do you dislike most about this product?

It has a steep learning curve. Any user, particularly those new to CRM systems, may require time and training to understand and leverage the platform's capabilities fully.

What recommendations would you give to someone considering this product?

The most benefit of Salesforce is that it offers tools and features to help me manage pipelines, track opportunities, and monitor sales performance. It provides a clear view of the sales funnel, enabling better forecasting, more accurate sales reporting, and informed decision-making. This enhances my sales efficiency, helps identify bottlenecks, and facilitates sales growth.

Pros

  • Performance Enhancing
  • Trustworthy
  • Fair
  • Altruistic

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